Business Performance Lead

Business Performance Lead
Home-based (with regular regional and occasional national travel)

About Us

At Family Action, we transform lives by providing practical, emotional and financial support to those experiencing poverty, disadvantage and social isolation.

Since 1869, we have been building stronger families, and today, we work with over 60,000 families across more than 190 services. We also support thousands more through national programmes and grants, ensuring everyone has the tools to overcome challenges and thrive.

Relate

Relate, the national organisation for individual, couple and family therapy, merged with Family Action this year, and is now on an ambitious programme of development, with an aim to ensure equal access for all to high-quality relationship therapy whilst keeping its distinctive brand.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of individual, couple and family relationships in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

We are now looking for a Business Performance Lead to join our relate team on a full-time, permanent basis, working 37.5 hours per week.

The Benefits

- Salary of £42,562 per annum, rising to £46,703 per annum
- An additional £480 per year home-based allowance
- An annual paid leave entitlement of 30 working days plus bank holidays
- Up to 6% matched-pension contributions
- Flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- Enhanced paid sick leave and paid family leave provisions
- Eye care and winter flu jabs vouchers
- Cycle to work scheme
- A dynamic, supportive environment where your expertise will shape the future of relationship support
- Investing in your professional development with ongoing quality training and career development opportunities

This is an exciting opportunity for a qualified, analytically driven financial or business performance professional to join our organisation at a pivotal time of growth and transformation.

In this high-profile position, you’ll use your expertise to drive insight that sparks real change, helping us reach more people, improve lives, and make an impact that goes far beyond the numbers.

In return, you’ll have the freedom to work in a way that suits you best, with a flexible, remote model designed to help you thrive, both personally and professionally, as well as plenty of support to enable you to grow professionally and expand your skills.

The Role

As a Business Performance Lead, you will support effective business planning, our income strategy and organisational growth for Relate.

You’ll be using data, financial and product modelling and performance insight to help us plan for change and forecast future activity. Engaged in vital aspects of our organisational strategy, you’ll be involved in long-term planning, resources allocation and bids, as well as competitor analysis and performance optimisation.

Overseeing the execution of our business performance strategy, you will monitor activity across all service areas, including B2C, B2B, and Training & Consultancy, designing and implementing KPI frameworks that promote continuous improvement.

By translating complex data into clear, actionable insights, you’ll enable senior leaders to make well-informed decisions and identify new opportunities to maximise income.

Additionally, you will:

- Support bids and commercial strategy with financial and performance analysis
- Manage supplier contracts and central debtors systems to ensure cost-effective delivery
- Produce high-quality reports for the Executive Group and Board of Trustees

About You

To be considered as a Business Performance Lead, you will need:

- Proven experience in financial and business performance leadership, including P&L management and transformation planning
- Experience in competitor analysis, income strategy and product modelling
- Strong analytical skills and experience leading data insight initiatives
- Excellent stakeholder engagement and relationship-building skills
- A degree or professional qualification in business, finance or management

The closing date for this role is 28th October 2025.

Other organisations may call this role Business Performance Manager, Commercial Performance Lead, Finance and Performance Lead, or Strategic Insight Lead.

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any adjustments if shortlisted for an interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us, and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates, because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children, and we strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role.

So, if you want to take on a rewarding new challenge as our Business Performance Lead, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.