Business Administrator Apprenticeship

Summary

Join FDE Ltd as a Business Administration Apprentice and take your first step toward a successful career! You'll gain hands-on experience in a busy electrical company, supporting day-to-day office operations while working towards a recognised qualification. If you're organised, motivated, and eager to learn.

Wage

Competitive

Competitive wage offered

Training course

Business administrator (level 3)

Hours

Full-time, Monday to Friday (9:00am - 5:00pm).

36 hours a week

Start date

Monday 11 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Answer incoming calls and respond to customer enquiries in a professional manner.
• Manage bookings and scheduling of appointments for electricians.
• Coordinate the daily workload and routes for electricians.
• Maintain accurate records of customer interactions and job details.
• Liaise with team members to ensure smooth and efficient service delivery.
• Provide administrative support to management and other departments as required.
• Update internal systems and manage documentation.
• Ensure high levels of customer satisfaction through excellent service.

Where you'll work

Imperial House
64 Willoughby Lane
London
N17 0SP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WALTHAM FOREST COLLEGE

Your training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The training will be at Waltham Forest College 1 day a week

More training information

Waltham Forest College is an aspirational place to learn with highly skilled, supportive staff, industry standard specialist facilities and work in partnership with employers. We are proud to be an inclusive college, supporting and encouraging our students to ‘Think BIG’ in achieving their career goals. You will be joining one of the top performing colleges in London, holding specialist academy status for HealthCare, Construction, Green Technologies and Hospitality and one of only 12 leading institutions selected as a WorldSkills UK’s Training Centre of Excellence. This provides an exciting opportunity for our students to further develop world-class skills, embedding excellence and developing the higher-level technical skills that employers need.

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Team working
• Initiative
• Patience

Other requirements

The vacancy may close earlier if a suitable candidate is found.