Head of Bookers

Job Description

The Role: Head of Bookers

Location: North London

Salary: £60,000

Sector: Serviced Accommodation

This is a great opportunity for someone coming from a sales and business development background in the accommodation space. We’re looking for a commercially astute, strategic, and sales-driven Head of Bookers to join a senior team and help drive business growth over the next five years. This is a pivotal, hands-on leadership role for someone who thrives in a fast-paced, results-focused environment with plenty of autonomy.

About the Role

You’ll lead the Bookings Teams and function—optimising enquiry handling, conversion rates, and revenue performance across all channels. Managing and developing a growing team of Booking Executives, you’ll own the full enquiry-to-booking journey and ensure a best-in-class customer experience.

Reporting to the Commercial Operations Director, you’ll play a key role in building scalable processes, improving systems, and shaping the commercial strategy as they continue to expand nationwide.

Key Responsibilities

• Lead, coach, and develop a high-performing sales team to exceed conversion and revenue targets.
• Drive continuous improvement across enquiry handling, response times, and sales conversion rates.
• Analyse performance data to identify trends and optimisation opportunities.
• Maintain and refine booking systems, SOPs, and workflows for efficiency and scalability.
• Manage and grow relationships with external partners and distribution channels.
• Collaborate with internal teams to enhance digital and website performance from a conversion perspective.

Skills & Experience

• Proven experience in a sales-led bookings or reservations role, ideally within hospitality or accommodation.
• Strong leadership and people management experience.
• Commercially minded, target-driven, and data-savvy.
• Skilled in using CRMs, booking platforms, and performance metrics to drive improvement.
• Confident communicator and motivator who thrives in a growing, entrepreneurial environment.

Based in North London, within a collaborative, fast-moving business that values local engagement and hands-on leadership.

Are you ready shape the future of our bookings function and play a key role in driving the next phase of growth? Send you CV to [email protected]

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You must be able to live and work in the UK without restriction.