Field Technical Engineer

About Insite

Established in 2009, Insite Energy is a dynamic, fast-growing company that provides services to heat network suppliers in the UK. The services provided include metering & billing of residential customers, the installation (and retrofit) of credit billed and pay-as-you-go equipment, and ongoing maintenance and management of the heat network schemes.

We pride ourselves on our commitment to working as one team to put the customer and client first, delivering a reliable, competitive, and professional service. We are tireless in our efforts to be the best at what we do, which is reflected in our Trustpilot rating. With just over 70 current employees, we are small but mighty, delivering more by working together.

At Insite Energy, we embrace diversity and inclusion. We value all backgrounds, identities, and experiences. We're committed to providing equal opportunities for all and offering reasonable adjustments to ensure accessibility and inclusivity throughout the application process and in the workplace.

About the role

Specific responsibilities include:

• Installation and commissioning Insite prepayment & controlled credit systems

• Using a laptop and tablet device to commission metering equipment, update records and systems.

• Problem solving and fault- finding issues on site and liaising with other trades and the main contractor.

• Liaise with & report to site staff (clients, principal contractors, consultants & heating / plumbing sub- contractors)

• Heat Interface Unit (HIU) replacement, maintenance, and servicing (mainly in occupied homes).

• Mechanical Ventilation Heat Recovery Units (MVHR) installation, replacement and maintenance.

• Installation of Air Source Heat Pumps.

• Installation of Sub-Metering systems.

• Fan Coiled Units (FCU) and cooling meter replacement, maintenance, and servicing.

• Installation and maintenance of in property heating and cooling controls.

• Commissioning, service, and repair of in property heating and cooling systems.

• To conduct site surveys and assist the Installations Team with the installation and commissioning of new systems.

• Full installation, retrofitting and maintenance of multi utility Pay-As-You-Go metering systems, including prepayment valve, mains spur, wiring and commission (mainly in occupied homes).

• Installing IT Gateways & Radio Frequency (RF) equipment.

Work in plantrooms:

• Provide both pre-planned and reactive maintenance to plantrooms which we are contracted to maintain (training provided).

• Carry out monthly inspections and condition reports on plant and kit installed with the plantrooms and infrastructure (training provided).

• Replacement of components such has pumps, valves and other components as deemed necessary (training provided).

Support on-going Customer Services:

• Provide reactive maintenance; including equipment installed in people’s homes or commissioned within a scheme but not yet handed over to clients / residents

Location and working hours:

Primarily field based across London, with occasional UK wide travel requiring overnight stays.

Full-time role based on 37.5 hours per week, worked over five days (7.5 hours per day)

Working hours between 08:00 to 20:00 with 1-hour unpaid lunch break each day.

Required skills and attributes:

• Minimum qualification of NVQ level 2, or equivalent, in plumbing and heating
• Certified in 18 th edition domestic wiring (not essential, training can be provided)
• CSCS card - Essential
• SMSTS or H&S qualification - desirable
• First aid trained – desirable
• Full driving licence essential
• Positive attitude towards providing customer service excellence in all aspects of work
• Happy to work as an individual but contribute to the team goals, ethos and share best practice

Benefits:

• £41,000 base salary, up to £46,425 per annum inclusive of travel time (depending on experience)
• Overtime available, paid at 1.5 of base salary
• 33 days holiday per year, including bank holidays
• Birthday leave – additional day off for your birthday
• Additional holiday purchase scheme
• Uniform provided
• Development and training which includes progression towards commercial gas qualifications
• Company van included (personal usage permitted subject to tax and fuel charges)
• Employee online Wellbeing Centre + access to a free and confidential Employee Assistance Programme
• DO RIGHT WITH INSITE – Our corporate Social Responsibility Programme provides our employees with up to days paid time off per year for engaging with company volunteering initiatives in the community

Our Values:

Community

Innovation

Excellence

Sustainability