Soft Services Director (Ref: 006934)

An established and forward-thinking facilities management group is seeking an exceptional Soft Services Director to lead its nationwide soft services division. This is a unique opportunity for an inspiring leader to take full ownership of a multi-site operation spanning cleaning, security, and specialist support services.

The successful candidate will join the senior leadership team, reporting directly to the CEO, and will play a pivotal role in shaping the division’s future. With full P&L accountability, they will be responsible for driving performance, operational excellence, and profitability while ensuring the highest levels of service delivery and client satisfaction.

This is more than just a leadership role — it’s an opportunity to make a measurable impact, developing teams, building strong client relationships, and ensuring the division consistently sets the benchmark for quality and compliance.

Key Responsibilities

• Lead and inspire teams across multiple sites, creating a culture of accountability, motivation, and high performance.

• Oversee the delivery of services, ensuring SLAs and KPIs are met and exceeded.

• Take full responsibility for the division’s financial performance, from revenue growth to margin control.

• Champion a strong health, safety, and compliance culture, ensuring safe and professional operations at every level.

• Develop and maintain strong relationships with clients, acting as a trusted senior point of contact.

• Work closely with other divisions to ensure a seamless, integrated approach to service delivery.

The Ideal Candidate

• Proven track record of leadership within front-line services across multiple sites.

• Strong commercial acumen, with full P&L and budgetary responsibility.

• Exceptional communication and relationship management skills, with the ability to engage confidently at board and client level.

• A natural leader, capable of motivating and developing teams in a fast-paced, multi-site environment.

• Fully committed to health, safety, and compliance best practices.

Why Join?

This role offers the scope to make a significant impact within a dynamic and growing organisation. The successful candidate will have the autonomy to shape operations, drive financial success, and elevate service delivery to new heights. It’s an exciting challenge for a resilient and commercially minded leader who thrives on responsibility and wants to make their mark at director level.

Apply Now

If you’re ready to step into a senior leadership role where your operational expertise, commercial insight, and ability to inspire teams will be truly valued, we’d love to hear from you.

To apply, please contact the Maxwell Stephens team on 0207 118 4848, or send your CV to [email protected].