Customer & Product Engagement Associate

The Role

Customer & Product Engagement Associate - LegalTech

Location: Battersea (Hybrid) | Permanent | Full-Time

About LEAP

LEAP is a global leader in Legal Practice Productivity Solutions and part of ATI, a large international LegalTech group. With over 30 years of innovation, our software supports 100,000+ legal professionals worldwide, helping law firms operate more efficiently and profitably. LEAP employs 1,000+ people across the UK, US, Australia, Canada, Ireland, Poland, and New Zealand.

LEAP First is a rapidly growing user community that helps shape the future of LEAP products. Members gain early access to new features, participate in beta programs, and provide feedback that directly influences product development. The program is scaling from 270 to 7,500+ members.

The Opportunity

We are seeking a Product Engagement Associate to support the growth of the LEAP First community across the UK.

This is a hybrid role combining product demonstrations, customer engagement, and community development . You will deliver webinars, present new features, and gather user feedback to generate insights that inform product development.

This is an excellent opportunity to work closely with clients and product teams while contributing to a high-growth LegalTech program.

Requirements

What you'll do

Engage & Grow the Community

• Support and build relationships with LEAP First members across the UK
• Help grow and manage a rapidly expanding user community
• Onboard new members and drive ongoing engagement

Deliver Product Experiences

• Run engaging webinars and live product demonstrations
• Showcase new features, tools, and applications
• Translate complex functionality into clear, practical use cases

Drive Product Feedback & Insights

• Gather and analyse user feedback from the community
• Produce structured reports and insights for product teams
• Play a key role in influencing future product development

Collaborate Across Teams

• Work closely with Product, Marketing, and Support teams
• Share customer insights and contribute to product strategy
• Support cross-functional initiatives and campaigns

Build Client Relationships

• Visit law firms and attend industry events across the UK
• Act as a trusted point of contact for LEAP First members
• Strengthen relationships with key stakeholders

What you'll bring

• Confident presenter with strong demo or training experience
• Excellent communication and relationship-building skills
• Highly organised with strong attention to detail
• Ability to turn feedback into clear, structured insights
• Comfortable working with multiple stakeholders
• The role includes travel within the UK to visit law firms and attend events.

Desirable

• Experience in legal, SaaS, or legal technology
• Familiarity with LEAP or similar platforms
• Background in product demos, training, or customer engagement

LEAP is an inclusive, people-first company committed to breaking down institutional barriers that keep people from reaching their potential. If you meet some, but not all, of the requirements above, we encourage you to still submit your application

Benefits

What you'll get

Career & Growth

• Generous professional development fund
• Support for training, learning, and career progression

Health & Wellbeing

• Private health insurance (including dental and optical)
• £80 monthly gym contribution
• Employee Assistance Programme
• Life insurance cover

Financial Benefits

• 8% employer pension contribution
• PerkBox membership with discounts and rewards
• Cycle to Work scheme
• Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence

Time off

• 25 days annual leave + 8 bank holidays
• Enhanced parental leave
• One paid volunteer day each year for a charity of your choice
• Work anniversary rewards

Work environment

• Friendly, supportive, and driven culture
• Free healthy breakfast, light lunch, and snacks
• Monthly socials

Life at LEAP
Discover the human side of cutting edge LegalTech

Closing Date: Friday, 3rd April

We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible.

You’re welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you’re invited to interview we look forward to getting to know the real you.

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