Customer Service Assistant

To provide great customer service to customers and complete duties as required by the management team.

Role Description

· Greet and welcome customers with a warm, friendly demeanor.

· Function as an expert in our product offerings, answering customer questions and providing recommendations.

· Ensure the store is well-maintained, clean, and visually appealing.

· Process customer transactions accurately and efficiently. Any errors are to be reported to management.

· Work on all the sites departments as required i.e. tills, arcade areas, shop floor retail, food outlets, Gashapon, game promotion, etc.

· To assist on promotions, themed events, exhibitions etc. Occasionally these may be off site.

· Ensure that all machine faults are reported correctly.

· Work with the store management team to achieve sales targets and meet performance goals.

· Assist in inventory management, including receiving, stocking, and organising merchandise.

· Work with management and colleagues to identify opportunities to increase the areas market share of trade within the locality.

· Provide onward training to other employees.

· Contribute to a positive and inclusive team environment.

Key Responsibilities

· Ensure all paperwork that you are responsible for is correctly completed, including e-Learning.

· Adhere to policies and procedures as outlined in the current Company Handbook, your Contract and those you have been trained in by management.

· Adhere to all Gambling, Health and Safety, Food and Hygiene compliance and legislation at all times.

· Ensure all visitors are dealt with correctly as trained i.e. police, enforcement officers, workmen, company reps etc.

· To report any incidents to management straight away.

· Ensure all back office areas are secure at all times.

· You must maintain professional appearance and conduct at all times.

· Develop a good working relationship between your colleagues and management.