Account Manager

We are currently recruiting an experienced Account Manager to work on our Life Sciences & Pathology Client site in London Blackfriars

We are recruiting for an experienced Account Manager to oversee a key Integrated Facilities Management (IFM) contract. This full-time, site-based position is located at Blackfriars, London with standard hours of Monday to Friday, 08:00-17:00

Working alongside an Engineering Manager and Assistant Facilities Manager, you will be responsible for managing all hard and soft service delivery components while maintaining exceptional quality standards, regulatory compliance, and superior customer experience.

The successful candidate will demonstrate strong leadership capabilities and possess substantial experience within PPP and Healthcare sector contracts. This role requires a focus on performance optimisation, profitability enhancement, and the identification of growth opportunities throughout the account.

You will contribute to sector-specific business development initiatives while ensuring efficient service delivery that adheres to established budgets and specifications. Key responsibilities include monitoring service compliance & quality metrics, managing financial performance reporting, and implementing innovative service delivery approaches that maintain commercial integrity.

Occasional travel may be required for this position.

Main Duties & Responsibilities:

• Provide strategic leadership to onsite teams while offering support and guidance on contract-related challenges
• Manage planned and reactive maintenance activities for all assets within the Corrigo CAFM system, adhering to agreed maintenance protocols and client requirements
• Analyse preventive maintenance and asset data to identify efficiency opportunities, cost-saving initiatives, and potential contract growth through additional service offerings
• Ensure operational compliance across all Integrated Facilities Management services
• Oversee and ensure continuous implementation of contract elements, including facility onboarding, operational framework development, procedural standardisation, and governance structure establishment
• Coordinate statutory inspections with the client, maintaining regulatory compliance
• Implement and oversee internal audits in accordance with company policies
• Manage subcontractor relationships and performance across the facility operation 
• Investigate service failures / complaints and implement robust solutions to prevent recurrence
• Maintain consistent service delivery that meets or exceeds contractual SLAs and KPIs
• Take full ownership of the account's profit and loss performance
• Deliver comprehensive monthly and quarterly operational performance reports including governance and financial metrics
• Oversee project work execution, ensuring proper documentation for timely invoice processing
• Monitor work-in-progress to maintain budget compliance across all activities
• Ensure accurate and timely submission of financial applications and payment processing

Essential Qualifications & Experience:

• 5-10 years' experience in account management and leadership within an Integrated Facilities Management environment
• Demonstrated success managing large single-site operations or multi-site portfolios
• Extensive background working in critical environments and organisations with rigorous process requirements for quality and compliance
• Previous experience with a focus on contract operations and mobilisation
• Previous experience of PPP & Healthcare sector contracts.
• Proven track record supporting bids/tenders, sales processes, and developing new business opportunities within existing client relationships
• Exceptional communication skills with ability to interact effectively at all organisational levels
• Demonstrated commitment to achieving and maintaining high operational standards
• Strong Commercial Awareness
• Understanding of maintenance management methodologies, regulatory requirements, and innovative technology-based solutions
• Demonstrated ability managing maintenance contracts with annual turnover exceeding £2 million
• Proficiency with business software applications including Microsoft Office suite, Building Management Systems, and CAFM/CMMS platforms
• Strong understanding of business finance principles and practices
• A sound understanding of Health and Safety Legislation (IOSH / NEBOSH)

Employee Benefits:

• 26 days holiday plus bank holidays
• Company funded health cash plan
• Ability to buy and sell holidays – buy 5 days & sell 3 days
• Life assurance 3x base salary
• CAT2 company pension scheme – employer match up to 5%
• Employee Assistance Program (EAP)
• Cycle to work scheme
• Purchase an electric vehicle via salary sacrifice
• Employee discounts with various brands
• Learning and development programs, training and career opportunities.

What you can expect from us

You'll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where Integral and JLL can take you...

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