Director, COO and AI Enablement - Capital Markets & Advisory COO (Global Sectors)

Ready to shape CMA’s Global Sector strategy and drive our AI & Simplification agenda?

Why HSBC

HSBC is one of the largest banking and financial services organisations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.

The Role

This newly created London-based Director role provides global COO leadership across the Capital Markets & Advisory (CMA) Global Sector teams as well as the definition and delivery of CMA’s simplification and AI agenda. Reporting into the Global COO team and partnering closely with the Global Head of Sector, this role translates strategy into execution and strengthens decision-making through trusted data and commercial insights. The remit spans operating model development, transformation delivery, operational resilience and technology enablement in a regulated environment. Success means scaling AI use cases with measurable outcomes while embedding strong governance and controls across CMA AI initiatives. It also means aligning senior stakeholders across regions to prioritise investment and deliver sustainable scalable growth.

What you'll be doing

• Own global COO coverage for CMA Global Sector teams, translating strategic priorities into clear executable operating plans
• Oversee the Sector COO team and partner with the Global Head of Sector and their leadership team on strategy execution
• Deliver globally consistent performance insights, grounded in trusted data and informed by local market dynamics
• Shape and deliver CMA’s AI enablement strategy aligned to CIB priorities and targeted growth ambitions
• Partner with HSBC’s Data, Technology and Transformation teams to define target-state architecture investment roadmaps and value cases within risk appetite
• Prioritise and scale AI use cases with defined OKRs and KPIs then track benefits through delivery and beyond
• Translate business needs into technology requirements including user journeys user stories acceptance criteria data needs and operating model impacts
• Establish audit-ready governance and controls and maintain oversight of operational information regulatory and other non-financial risks across regions
• Manage regulatory engagement for Global Sectors in partnership with Business Risk, Regulatory Compliance and relevant stakeholders

What we're looking for

• Bring strong knowledge of and preferably experience with investment banking products with the ability to interpret market and client trends into an enablement roadmap
• Apply a practical understanding of AI enablement in a regulated environment including data governance, use-case lifecycle and control expectations
• Demonstrate experience shaping technology requirements including user journeys user stories acceptance criteria data needs and operating model impacts
• Communicate complex topics clearly for executive audiences including decision trade-offs and recommendations with advanced PowerPoint and Excel capability
• Influence and align senior stakeholders across businesses and regions and take decisions through to execution without relying on formal authority
• Evaluate AI and GenAI solutions with a focus on data quality, evaluation, drift and hallucinations and choose the simplest solution that works
• Embed strong risk and control practices with knowledge of expectations across data privacy records management operational resilience and model risk
• Navigate ambiguity and manage multiple workstreams while maintaining momentum and disciplined prioritisation
• Communicate fluently in written and spoken English

Scaling AI and Simplification

This role sits at the centre of how CMA Global Sectors turn strategy into measurable outcomes. You’ll set the conditions for better decisions by improving data quality, strengthening governance and bringing scalable AI capabilities into everyday workflows. You’ll also help shape which initiatives get funded, accelerated, reshaped or stopped so teams can focus on what matters most. If you want to build a simpler more technology-enabled operating model across a global investment banking environment we’d like to hear from you.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [email protected] .