Live-in Care Assessor (Hiring Immediately)

At edyn.care we’re on a mission to modernise live-in care, so people can live happily and safely at home, on their own terms.

Founded with a belief that care can be done better, we combine exceptional carers, thoughtful operations and powerful technology to deliver a better experience for clients and families. We are proud to be rated ‘Good’ by the Care Quality Commission.

We’re growing and looking for exceptional people to help us build what outstanding care should look like in the 21st century.

Overview

We are looking for a compassionate, organised and commercially aware Live-in Care Assessor to join our Sales team as our specialist in onboarding new clients.

You will take ownership of the care assessment and preparation needed to start a new live-in care package safely. You’ll understand each client’s needs, wishes and home environment; create person-centred care plans and risk assessments; complete the required documentation; and work with colleagues to identify a suitable professional carer.

You will also attend Care Management meetings and act as the link between the Sales and Care Management teams. By sharing clear assessments, emerging risks, client preferences and the reasons behind each proposed package, you’ll help colleagues prepare for the start of care and take over with confidence.

This role suits someone who enjoys meeting clients and families, making sound care decisions, and turning a promising enquiry into a well-planned, safe service.

What Success Looks Like

6–12 Month Outcomes

• New clients receive timely, thorough and person-centred assessments.
• Every new package starts with an accurate care plan, relevant risk assessments and complete documentation.
• Proposed care arrangements reflect the client’s needs, preferences and the practical realities of live-in care.
• Carer matches are informed by care needs, skills, experience, personality and client preferences.
• Sales and Care Management have a shared understanding of each new package before care begins.
• Risks, safeguarding concerns and suitability issues are identified early and escalated appropriately.
• Handover information is clear, complete and useful to the team managing ongoing care.
• Clients and families feel informed, listened to and confident about the start of care.

Top Priorities

• Learn edyn.care’s assessment, onboarding, care planning and safeguarding processes.
• Build strong working relationships across Sales, Care Management, Care Coordination and Quality Assurance.
• Understand how new packages move from enquiry through assessment, matching, start of care and handover.
• Produce clear, practical care plans and risk assessments that carers can follow.
• Become confident using edyn.care’s systems, including the web portal, Slack, Airtable, Google Drive and Spark.

First 90 Days

30 days

• Shadow assessments, onboarding conversations and Care Management meetings.
• Learn the required documentation and standards for starting a new package.
• Build relationships with the teams involved in sales, matching and care delivery.
• Become comfortable recording information accurately across internal systems.

60 days

• Lead new client assessments with appropriate support.
• Draft care plans and risk assessments that reflect each client’s needs and desired outcomes.
• Contribute to carer matching discussions and prepare structured package handovers.
• Identify concerns that could affect whether or how a package can safely start.

90 days

• Take ownership of the assessment and care documentation for new packages.
• Complete onboarding work within agreed timeframes and follow through on outstanding actions.
• Present new packages clearly in Care Management meetings.
• Demonstrate effective handovers and contribute ideas to improve the onboarding experience.

️ What You’ll Be Doing

New Client Assessments

• Carry out assessments with prospective clients and their families, in person or virtually as appropriate.
• Understand the client’s health, daily routines, abilities, preferences, goals and support network.
• Assess the home environment and the practical requirements of a live-in care arrangement.
• Gather relevant information from family members and professionals, with appropriate consent.
• Identify changes in need, risks or expectations that affect the proposed package.
• Explain the assessment and onboarding process clearly and sensitively to clients and families.

Care Planning, Risk and Documentation

• Create person-centred care plans with clear instructions, outcomes and client preferences.