Head of Payments Innovation

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an outstanding payments leader to join our team in the role of Head of Payments Innovation.

The UK Payments market is a vital component of the economy. It is central to our customers, making up the majority of interactions a customer has with their bank. Additionally, the National Payments Vision sets out an ambitious roadmap to re-establish the UK as a global leader within the payments market through new infrastructure and the growth of digital assets and currencies. Your role is pivotal to our ambitions to truly ‘excel in payments’. You’ll lead a team to set the strategy in relation to Digital Assets and Currencies and ensure customers and our organisation is ready for this evolution. Your responsibilities will include developing domestic payment solutions to facilitate agentic commerce, establishing our UK strategy on digital assets and currencies, and executing this strategy both internally and through industry and regulatory interactions with the aim of driving safe, customer-centric growth of digital assets and currencies.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Provide leadership that embeds our UK strategic ambitions while driving team engagement

• Act as a senior leader, role modelling leadership principles and ensuring alignment with our culture and values

• Build and maintain a high-performing team capable of articulating and executing a clear strategic vision

• Ensure talent and succession plans are effectively in place to support long-term objectives

• Cultivate an inclusive environment that reflects our brand and supports diverse perspectives and collaboration

• Engage with key industry bodies (e.g., BOE, UK Finance, FCA, HMT) to strengthen relationships and leverage market insights for strategic advantage

To be successful in this role you should meet the following requirements:

• Possess a deep understanding of digital Assets and Currencies. products, regulatory environments and technology requirements essential for scaling these assets for retail customers

• Ability to set strategic directions for the organisation, galvanize stakeholders beyond direct management lines and ensure effective delivery across the matrix

• Lead industry engagements to secure favourable outcomes across the Payments landscape, ensuring alignment with industry standards and expectations

• Build effective networks across business areas, fostering relationships based on mutual trust and encouraging others to do the same

• Present complex issues confidently and concisely to a diverse range of stakeholders, including executives and regulators, using simple language to ensure clarity and understanding

• Demonstrate flexibility and adaptability in rapidly changing environments, effectively managing tasks that are restricted, unpredictable and wide-ranging

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500