Underwriting Team Leader

Jensten Underwriting is looking for an experienced and driven Underwriting Team Leader to join our New Business Underwriting team, specialising in Commercial Combined, Combined Liability and Contractors All Risks products. This is a key leadership role, responsible for delivering exceptional service to our broker partners and clients, while leading and developing a high-performing team.

This position is based in London 2 days a week and 1 day in our Bexleyheath office. Option to work from home the remaining 2 days.

Key responsibilities:

• Leading and inspiring a team of underwriters to deliver a professional, prompt, and efficient service.
• Managing people, processes, and resources to ensure service delivery targets are met.
• Monitoring underwriting performance and reporting key trends to the Senior Manager.
• Designing and implementing effective processes and controls to manage risk.
• Driving continuous improvement and contributing to business change initiatives.
• Supporting the development and career progression of team members.
• Acting as a key point of contact for brokers, insurer partners, and internal stakeholders.
• Serve as a referral and technical support point for the wider underwriting team, ensuring consistency and confidence in decision-making across portfolios.
• Provide leadership presence and support within the office, assisting colleagues beyond your own team, particularly when other Team Leaders are working remotely or unavailable.
• Foster a collaborative, high-performing, and inclusive culture across both office-based and hybrid teams.

About you

You’re someone who thrives in a fast-paced, collaborative environment and takes pride in delivering high standards. You enjoy leading by example, coaching others, and creating a positive team culture. You’re commercially minded, confident in your decision-making, and always looking for ways to improve processes and outcomes. You’re comfortable working across multiple locations and building strong relationships with internal and external stakeholders.

You’ll also be or have:

• Proven experience in commercial underwriting, ideally within Commercial Combined and Contractors All Risks.
• Strong leadership skills with a track record of developing and motivating teams.
• Excellent communication and relationship-building skills.
• A proactive, solutions-focused approach with a commitment to delivering results.
• Experience working in a regulated environment with a strong compliance mindset.
• Ideally hold or working towards your CII qualifications

Rewards & Benefits

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:

• Competitive salary with an annual pay review and bonus scheme.
• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
• Auto enrolment into our excellent pension scheme
• Flex-benefits- A range of flexible benefits to choose from, that are most important to you
• Group Life Assurance cover
• 3 months Maternity, Paternity & Adoption leave all fully paid
• Professional qualification study support relevant to your role and career
• Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.
• Holiday purchase scheme- up to 5 days annually

About Us:

Jensten Underwriting is the MGA within the Jensten Group, focused on being the underwriting partner of choice for brokers across the UK. We offer a broad range of insurance products, many of which can be traded online via our fast and efficient quote system. For more complex risks, brokers benefit from direct access to our experienced and empowered underwriters. Our commitment to service, product expertise, and collaborative approach sets us apart and helps us consistently deliver value to our broker partners.

The Jensten Group is one of the UK’s fastest-growing insurance distribution platforms, operating across retail, wholesale, and managing general agent segments. With over 1,000 colleagues across more than 50 offices, Jensten controls over £650 million in gross written premium. Our connected broker strategy combines deep advisory and service capabilities with product and distribution expertise to deliver tailored insurance solutions.

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