Junior Estate Agents Apprenticeship role at Cray & Norton Estate Agents

Summary

As a Junior Estate Agent Apprentice, you’ll gain hands-on experience in the property industry while working towards a recognised qualification. This is a fantastic opportunity for someone looking to begin a career in estate agency, with plenty of room to grow and learn in a supportive environment.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Junior estate agent (level 2)

Hours

Monday, 9.00am - 5.00pm. Wednesday, 9.00am - 5.00pm. Friday, 9.00am - 5.00pm, (1-hour lunch). Saturday, 9.00am - 3.30pm (1/2-hour lunch).

30 hours a week

Start date

Tuesday 28 October 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Assist in the sale and letting of residential or commercial properties
• Conduct property viewings and accompany clients
• Register new applicants and match them with suitable properties
• Maintain regular contact with clients and applicants via phone, email, and in person
• Support with listing new properties, including taking photos and creating marketing materials
• Liaise with landlords, tenants, buyers, and vendors
• Update and maintain property databases and CRM systems
• Provide excellent customer service at all times
• Shadow experienced agents to gain industry knowledge

Where you'll work

323 Lower Addiscombe Road
Croydon
CR0 6RF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LEARNING CURVE GROUP LIMITED

Training course

Junior estate agent (level 2)

What you'll learn

• To demonstrate an understanding of the competitive market-place and commerciality of Estate Agency, Innovation, recognising opportunities and referrals.
• To be able to organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales. Show effective decision making in order to ensure work and tasks are completed in line with instruction and on time, including the principles of productivity, diary management, prioritising, targets/objectives and to understand task setting.
• To be able to work effectively with internal colleagues and external partners to achieve individual, team and business targets, identify solutions to problems, appreciate the importance of team working, and understand job roles and where they fit within the team. To use appropriate communication and interpersonal skills such as active listening, engagement and managing ambition.
• Know how to manage the relationship with the customer. Know the importance of written, verbal and non-verbal communication (including body language), email, letter, telephone and personal etiquette.
• Appropriate use of social media sites, ie. Facebook, Twitter, LinkedIn, and smartphone applications.
• Effective use of IT equipment and software, including specific sales and lettings packages, phone systems, use of mobile phones, measuring devices, dictation machines, damp meters, touch typing, cameras, PCs/laptops/tablets, multifunction copiers, cloud data systems (and data compliance), safety devices.
• To be able to demonstrate presentation skills, viewing and selling properties, cross selling, lettings and referrals. Standard methods of concluding sales; understanding needs.
• To have an understanding of active listening, active questioning, empathy, handling difficult people and situations, objection handling, public relations and research. To be inquisitive, respectful, polite and know how to take control of a negotiation conversation.
• Be able to apply a range of administrative skills in order to support the range of estate agency activities and related services. An understanding of the importance and use of digital and hardcopy records, including appropriate software packages. Diary management, filing, making and receiving telephone calls.
• Demonstrate both spoken and written ‘business English’ and the difference between internal and external communications etiquette (email, letter, telephone) and numeracy (use of percentages).

Training schedule

The successful candidate will obtain a Level 2 Junior Estate Agent Apprenticeship standard qualification.

More training information

Each apprentice will have their own dedicated tutor who will conduct monthly remote tutorials and reviews, providing continuous support throughout the apprenticeship program. Depending on the apprentice’s needs, the frequency of these sessions may vary.

Requirements

Desirable qualifications

GCSE in:

• English (grade A*-C/9-4 or Level 2 equivalent)
• Maths (grade A*-C/9-4 or Level 2 equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Team working
• Initiative

Other requirements

Pre-employment checks. Please be aware that upon a successful offer of employment, the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.