Pottery Café Manager (Kingston)
Position Overview
We are looking for a hands-on Manager to oversee the day-to-day running of a busy pottery café.
This role focuses on operational execution , staff management, and customer experience. You will be responsible for ensuring the studio runs smoothly during opening hours, staff are supported and accountable, and customers have a well-organised, enjoyable visit.
This is a practical, floor-based role suited to someone comfortable making decisions, managing people, and keeping operations running consistently.
Key Responsibilities
Daily Operations
Oversee the day-to-day running of the studio during opening hours
Ensure smooth customer flow, bookings, and session turnover
Resolve operational issues promptly and calmly
Staff Management
Create and manage staff rotas and shift coverage
Lead and support front-of-house staff during service
Address lateness, performance issues, and conduct fairly and consistently
Support onboarding and training of new staff
Customer Experience
Ensure a welcoming, organised experience for all customers
Handle customer questions, feedback, and complaints professionally
Standards & Organisation
Ensure procedures are followed consistently
Maintain cleanliness, organisation, and presentation of the studio
Monitor stock levels and flag ordering needs
Maintain clear handovers and basic documentation
Owner Support
Escalate significant issues appropriately
Reduce the need for owner involvement in day-to-day operations
What We’re Looking For
Essential
Previous experience managing a café, studio, or similar customer-facing business
Confidence managing people and making day-to-day decisions
Strong organisational skills and attention to detail
Calm, professional approach in a busy environment
Clear communication skills
Desirable
Experience with rotas, bookings, or scheduling systems
Experience in hospitality or experience-based businesses
Comfortable being hands-on and leading by example
Recommended Jobs
PPA Teacher
A well-established 2 form entry primary school in Hounslow is seeking a confident and adaptable PPA Cover Teacher for a full-time, long-term position. About the role In this role, you will prov…
SAP Delivery Lead Manager
Job Description SAP Delivery Lead Manager Location: London/Birmingham/ Manchester Salary: Competitive salary and package (Depending on level of experience) Career Level: Manager Accentu…
Management Consulting Manager - Energy
Job Description Role: Management Consulting Manager Location: London Career Level:CL7 - Manager Accenture is a leading global professional services company, providing a broad range of s…
Creative Team (Freelance)
&##127758; Where : Hybrid - Accessible to London for occasional meetings &##129309; Type: Freelance &##128640; Join Us at Social Element! &##127775; Founded 23 years ago, Social Element is…
Floating Support Worker (Croydon)
We areHestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower indivi…
Daily Nanny in London, Job ID J1C7FD
A lovely family in Chelsea, London is seeking a Full-time Nanny to provide dedicated care for their two toddler and school-aged child. The role involves morning support, including helping with breakf…
Senior Surveyor - London Development
Role Overview We have a great opportunity for a bright, ambitious and qualified Senior Surveyor to join our London Development team. This is a successful and expanding team specialising in complex…
Group HSSE Manager
Assala Energy is a dynamic Oil and Gas Exploration and Production company committed to the sustainable development of its assets in Gabon. We value a collaborative approach, promote diversity, and pr…
Ongoing Locum Vet From End Nov - South West London
JR Veterinary are working with our client in SW London, who are seeking an Ongoing Locum Vet from 24th November. &##128203; Role Overview: ~4 days per week | 10-hour shifts ~ Up to £500 per day D…
After-school Nanny in East Finchley, London, Job ID J1F0A8
This busy London family is seeking an Afternoon Nanny to care for their two school-aged children. The role includes all general nanny duties. A driver is required, and the family can provide an autom…