Control Room Supervisor 80CS

Job Purpose

We are seeking a professional control room supervisor to join our expanding team within a newly built prestigious development in central London. The successful candidate (SIA DS/SG & SIA CCTV licensed) will be responsible for maintaining the day-to-day security requirements, maintaining a corporate image and high standards of professionalism. This is a full-time role, working on average 54 hours per week (week 1: Wednesday - Sunday nights 1900-0700, week 2 Thursday - Sunday nights 1900-0700, then repeats). We offer a competitive rate of pay of £14.54 per hour and you will be entitled to 25.2 days holiday per annum.

Key Responsibilities

To monitor the CCTV, fire, and security systems, ensuring that all security processes are adhered to

Supervise and oversee the shift team and provide full support to the Site Security Manager

Ensure all staff on the shift are fully trained with all site procedures/relevant systems

Ensure shift handovers are reviewed and completed to a high standard by all staff

Ensure your team are fully aware and conversant with the day's activities

To ensure that all incidents are managed and responded to

Anticipate clients' needs/problems before they arise and that their expectations are met and exceeded each day

Ability to work using your own initiative and manage team members where required

Ensuring that the Estate remains safe and secure at all times

Ensure building/access pass requests are actioned promptly

Ensure that all incidents are reported and responded to correctly

Be seen as a visible customer focused professional greeting and engaging with visitors

Provide a consistent professional service at all times

Communicate visitor/client arrivals to the relevant person promptly

Key and asset Management via MyTag. Previous working experience with MyTag, or similar, would-be beneficial

Maintain a high security awareness at all times

Undertake patrols and inspections in accordance with management instructions when required

Proficient use of relevant communications equipment will require candidate to have good communication skills

Ensuring all H&S policies are adhered to

Ensure all tasks and assignments are carried out to a high standard

Must have a full understanding of the cross functions covered by each division- i.e., front of house, loading bay, control room incident management and response

Ensuring that no un-authorised persons are permitted in prohibited areas

Issue visitor passes using agreed processes and procedures

Ensure thorough incident reports are completed and these are submitted within the agreed timeframe

Work alongside other service providers to achieve shared client goals through a 'one-team approach'

Strategic planning of the security function

Ensure compliance with SLA requirements, minimizing risks to all associates in the client's business

Responsible for rota creation, ensuring extra cover requests are booked and full manning levels maintained

Must have an awareness of electronic solutions such as CCTV & access control, key holding, post room and general business support.

Respond to medical emergencies, bomb threats, fire alarms, or intrusion alarms, following emergency response procedures

Ensure all staff uniforms are of a high standard with a clean-cut presentation at all times

Essential Candidate Specification:

Professional, highly driven, flexible, enthusiastic, proactive, self - motivated team player

Smart and confident.

Previous experience in a Supervisor/Management role

Have an ability to deliver succinct and clear verbal and written reports where necessary

Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance in order to ensure team effectiveness and availability

Excellent interpersonal skills and the ability to interact with people at all levels

Immaculate presentation

Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail.

Maintain and practice a high degree of confidentiality at all times

Computer literate and good communication skills, both written and verbal

Able to be vetted back 5 years or since leaving compulsory education

Provide support to the wider when required

Current SIA SG or DS license

CCTV Licence