Front of House

Front of house (bonus if with Phlebotomy/MLA skills)

Job Description:

We are seeking a highly organised and patient-focused Clinic Receptionist with phlebotomy skills to join our team. The successful candidate will be the first point of contact for our patients, ensuring a welcoming and efficient check-in process, and providing support with a range of administrative tasks. This role is crucial in maintaining the smooth operation of our clinic and enhancing patient satisfaction.

Bonus (Any of these skills would be valued highly) :

• Phlebotomy skills - Certification in phlebotomy
• MLA skills - Basic understanding of how a laboratory works and interest to learn more

Our ethos:  We are a young dynamic company and are on the lookout for smart, ambitious, driven people who want to improve themselves and grow. This role has the potential to expand greatly, with higher potential for earnings for the right candidate who is able to prove their ability and value.

Duties

• Greet patients upon arrival, being polite and friendly, ensuring a warm and welcoming atmosphere.
• Efficiently manage patient check-ins and verify personal information and testing requirements.
• Respond to patient enquiries in-person, on Whatsapp, via phone, or email, providing accurate information and guidance.
• Handle patient phone calls, schedule appointments, and manage clinic calendar.
• Provide quotes for testing services and explain billing procedures.
• Liaise with other clinics to order couriers and register external patients.
• Support with administrative tasks.
• Assist our Doctors with inquiries and patient management.
• Maintain a tidy and organised reception area and ensure patient waiting areas are clean and comfortable.
• Assist with phlebotomy services when required, following proper procedures and protocols.
• Ensure confidentiality and compliance with healthcare regulations.

Experience

• Excellent English language, communication and interpersonal skills
• High school diploma or equivalent; additional certification in Phlebotomy is a huge plus .
• Strong organisational skills and the ability to multitask efficiently.
• High level of IT literacy. Proficient in using computers, internet, google suite, other software
• Proven experience in a customer facing role, preferably in a healthcare setting. Experience in a similar environment will be highly regarded.
• Phlebotomy skills with a valid certification (preferred but not required).
• Commitment to providing high-quality patient care and maintaining patient confidentiality.

About us:  We are a leading blood testing clinic committed to providing exceptional care and accurate testing services. Our team is dedicated to enhancing patient experiences through professional expertise and compassionate service.

Please submit your resume to be considered for this position. Selected candidates will be contacted for interviews.

Expected start date: ASAP

Job Types: Full-time, Part-Time, Job Share

Pay: £24,500.00-£35,000.00 per year

Additional pay:

• Performance bonus

Schedule:

• Monday to Saturday

Job Types: Full-time, Part-time, Permanent

Expected hours: 28 per week

Schedule:

• Monday to Friday (8am - 6pm)
• Saturday (10am-4pm)

Work Location: In person in central London

Expected start date: 04/08/2025

Requirements

• Fluent English
• Reception / Admin experience
• Organisation
• Punctuality
• Phlebotomy (BONUS)

Benefits

Company pension