Business Analyst - Revenue Integrity

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Job reference 324483
Business Analyst - Revenue Integrity
Competitive salary, plus £5,500 car allowance or £5,000 cash equivalent, private healthcare, 18% annual bonus potential, company pension scheme with highly competitive contribution rates and generous annual leave offering of 27.5 days, plus bank holidays, increasing to 30 days after 10 years’ service.
Permanent, Full time
Location: This is a Hybrid Working role with a requirement to attend our Royal Mail, 185 Farringdon Road, London, EC1A 1AA office three days per week, with flexibility required in line with business needs.

Join Our Team as a Business Analyst - Revenue Integrity

Are you ready to make a significant impact on our business? We are looking for a dynamic and strategic thinker to lead our Revenue Integrity Strategy through a design lens across our portfolio of projects and change initiatives. If you have a passion for driving business change and ensuring financial success, this role is for you!

As the Business Analyst for Revenue Integrity you will be responsible for ensuring our Revenue Integrity portfolio of projects, activity and business initiatives align with our strategic goals impacting Letters, Parcels, International & Parcelforce (Commercial, Operations, and Technology).

About the role

Key Responsibilities:

• You'll ensure our Revenue Integrity environment and systems are delivered through our projects and initiatives under three dimensions: Parcel ‘Count’ Integrity, Letters ‘Count’ Integrity, and Parcel ‘Attribute’ Integrity.
• Maintain drivers of financial benefits as projects move from design to delivery, adapting to changing environments.
• Lead the Revenue Integrity Design & Change Board, bringing impactful change requests and identifying opportunities for efficiency.
• Maintain a “big picture” understanding of the Revenue Integrity environment, ensuring the right programmes and projects are launched at the right time.
• Work with Business Solutions Leads across Technology and Design Leads in other functions to ensure business and technical requirements are met.
• Limit scope creep while ensuring projects meet strategic aims, challenging requirements, and delivery methods to uphold system validity.
• Accountable for the high-level business requirements of each project, ensuring delivery to those requirements.
  
  

About You

Subject Matter Expert:

• Proven experience of delivering designs from concept to implementation delivering planned business outcomes and end-state benefits of projects and initiatives in a large complex organisation. Desirably relating to Revenue Integrity and minimising revenue leakage.
• Ability to assimilate and correlate disconnected documentation and drawings, articulating their relevance to the business and Revenue Integrity.
• High level of intellectual curiosity, able to challenge stakeholders at all levels, review and write concise business case arguments, and present and negotiate to all audiences.
• Strong team focus, able to work collaboratively and contribute effectively in a cross-functional working environment.
• Technology literate.
• Experience and understanding of different technology infrastructures (e.g. difference between ER / EPS / BIG / GCP / MEARS etc…) and/or parcels product landscape is desirable.

Extra Benefits
• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
• Supportive and generous company sick pay
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
*Available only to perm employees

Next Steps

Closing Date: Thursday 5th June 2025. Please note, this advert may close early if the appropriate number of applications has been reached.

The next stage of the selection process will be a face-to-face interview consisting of competency based, role specific questions and presentation. We plan to hold interviews at Royal Mail, 185 Farringdon Road, London, EC1A 1AA.

“Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.




Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.


We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.”

For more information on Royal Mail Group and our values please click here:

#LI-POST #RMG #LIMRT #LI-Hybrid

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