Implementation Manager - coach management SaaS platform

The Customer Success Manager will have the following key responsibilities:

• Lead on boarding of new customers in the UK
• Drive structured implementation processes with clear milestones
• Support and guide customers in migrating from legacy systems and processes (including Distinctive Systems)
• Map existing workflows and translate them into the platform
• Ensure successful go-live with minimal operational disruption

• Own the day-to-day customer relationship
• Support the Country Manager in strategic account development
• Ensure customers adopt the platform as their primary operational system
• Identify and deliver early value through improved workflows and processes
• Monitor progress and proactively address risks

• Train and guide users across different roles and levels of experience
• Assess and apply the most effective training methods (e-learning, online sessions, on-site training)
• Drive behavioural change and ensure customers move away from legacy processes
• Act as a trusted advisor on operational improvements

• Build strong relationships with operational teams and management
• Understand customer needs and challenges in depth
• Provide feedback to product and engineering teams based on real-world usage

• Work closely with product, engineering, and support teams in Norway
• Ensure alignment between implementation, support, and product development
• Contribute to improving client on boarding and customer success processes
• Capture and share customer insights, use cases, and success stories to support sales and marketing efforts
• Identify expansion opportunities within customer organisations and share with the Country Manager
• Build strong relationships across the customer's organisation to understand broader needs and stakeholder landscape
• Represent the company at relevant industry events and customer meetings when needed