Account Manager

Account Manager - Digital Transformation Solutions
London - Hybrid

£60,000 - £65,000 base + uncapped commission + car allowance

My client is a fast-moving digital transformation specialist delivering cloud, connectivity, cybersecurity, and managed services to some of the UK's most critical sectors. With a consultative, customer-first approach and a strong focus on innovation and sustainability, you'll help clients unlock real value-acting as a strategic partner, not just a supplier. This is your chance to make a genuine impact in a role that matters.

As an Account Manager role. You'll take ownership of a high-value customer portfolio, building long-term relationships and driving growth through meaningful, solution-led conversations. It's a chance to work with a team that's shaping the future of digital infrastructure-delivering outcomes that matter to clients across cloud, connectivity, and security.

Key Responsibilities

To nurture and develop relationships with primarily customers but also vendors to drive organic growth
Understand the customer IT strategy and act as the ambassador internally for the customer.
Manage customer liaison to solution sales between Digital Space / Customer to maximise revenues and customer loyalty
Ensure CRM systems are reflective of opportunities, contacts, account development plans, whitespace and customer insight
Engage with appropriate resources and management to ensure customer deliverables meet their needs
Close standard deals with a degree of complexity, identify and develop future opportunities to drive revenue growth
Address customer queries and work with / direct internal resource to resolve and enhance customer satisfaction
Work with internal customer facing teams (e.g. service, operations, project management) to identify wider strategic customer challenges and introduce Digital Space solutions as and when applicable
Proactively build customer contacts and rapport across their customer base. Working across multiple levels and operating units.
Act in accordance with Digital Space values, working controls and policies

Objectives & KPIs

Achieving sales targets in line with business objectives
Actively developing customer relationships by maintaining high levels of customer satisfaction and conducting business reviews. This may also involve working alongside SDMs and/or TAMs when applicable Accounts
Ensuring there is regular contact with Customers, Vendors and appropriate Stakeholders across the Business (such as Executive Sponsors and wider Virtual Team) - Having Regular Face to Face Meetings in the Process
Having Regular Meetings, Monthly Reviews well as QBRs (Quarterly Business Reviews) when appropriate with Customers
Ensuring that Customer Developments and Initiatives are well captured and reported effectively within Account Development Plans (ADPs), as well as having regular contact with the necessary Stakeholder Teams within the Business
Presenting Prospective, Complex and Sizable bids at the OCR Forum by using the appropriate data and slide decks
Maintaining accurate data using in-house tools such as (url removed)
Ensuring that the data is updated and forecasting is kept up to date on (url removed)
Participating and being actively involved at Team sessions and Events
Willing to be involved in Company and Vendor led initiatives as and when they become available to the Account/Director Management and Sales Teams

Experience & Expertise Required

An experienced IT sales professional with a strong background in managing corporate accounts and a solid grasp of cloud, networking, and UC&C.
Demonstrable track record of hitting targets and growing both SME and enterprise accounts.
Experienced with Salesforce
Commercially astute, relationship-driven, and skilled at growing account value through trust and strategic insight.

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy