Education Specialist - 12 months FTC

Who we are, what we do and why:

Dext is a fast-growing fintech transforming bookkeeping through AI and machine learning. Founded in London, we now operate across Europe, North America, and APAC, with a presence in six countries and over 400 employees worldwide. Our platform empowers accountants, bookkeepers, and businesses to simplify accounting processes and make smarter, more timely financial decisions.

In 2024, Dext joined the IRIS Software Group, further strengthening our ability to deliver end-to-end accountancy solutions. We’ve achieved 99.5% data accuracy, saved over 35 million hours of manual data entry, and are trusted by 12,000 firms and 700,000 businesses globally. With integrations across major accounting software and over 11,500 financial sources, we’re proud to be at the forefront of innovation in the accounting space.

We’re looking for a passionate and proactive Education & Onboarding Specialist to join our team and help drive customer adoption, product education, and long-term engagement.

The role, what you’ll do:

As an Education & Onboarding Specialist , you’ll be responsible for creating, maintaining, and delivering high-quality educational content and resources that help our Partners and SMB users get the most from Dext. You’ll work closely with Product, Marketing, Customer Success and Sales to build a seamless onboarding journey and enable long-term product adoption.

The day to day:

• Create and maintain onboarding materials and educational content (help centre articles, videos, infographics, webinars).
• Collaborate with Product and Product Marketing to ensure content is accurate and aligned to new feature releases.
• Deliver engaging onboarding and product training sessions for customers and internal teams.
• Monitor usage and performance of education content, feeding insights back into the business.
• Structure and maintain user learning pathways for Partners and SMBs.
• Support the training and onboarding of new Customer Success Managers.
• Champion a culture of self-serve education to reduce support tickets and improve user experience.

Goals & Objectives:

• Drive increased product adoption and feature usage.
• Reduce support ticket volumes by enhancing self-service education.
• Track and improve onboarding effectiveness through data.
• Deliver consistently high engagement with content resources (webinar attendance, article views, etc.).

About you, what we’re looking for:

You’re a strong communicator who’s passionate about helping others get the most from the tools they use. You’re proactive, organised, and confident turning complex product features into simple, engaging learning experiences.

Skills & Experience that Matter:

• Solid understanding of the Dext product and accounting/bookkeeping workflows.
• Excellent written and presentation skills.
• Experience creating help content, videos, or webinars.
• Confident managing multiple stakeholders and working cross-functionally.
• Bonus: Knowledge of accounting, digital learning tools, or organisational change.

What you’ll be part of, our values and culture:

We are a fast-paced, ambitious FinTech organisation. Despite our scale, we maintain the agility of a start-up. Our values guide everything we do:

Be Brave - Everyone has a voice and the opportunity to challenge the status quo.

Be Exceptional - We strive for excellence in everything we do.

Be Together - We succeed as a team, and individual success is inseparable from team success. 🌟

What we offer, the perks:

• A competitive salary.
• Flexible working.
• 25 days off plus bank holidays, volunteering days, summer hours and a day off the week of your birthday.
• Employer-paid private medical insurance and health cash plan (Medicash - reloadable shopping cards, cinema ticket discounts, online discounts and more!).
• Cycle to work scheme.
• Payroll giving.
• Income protection.
• Mental health support through Help@Hand.

Diversity & Inclusion at Dext:

At Dext, we believe that diverse perspectives drive innovation and success. We are committed to building an inclusive workplace where everyone, regardless of background, identity, or experience, feels valued and empowered to thrive. We welcome applications from all qualified candidates and actively encourage those from underrepresented groups to apply. If you need any accommodations during the hiring process, please let us know.