Staff UX Researcher
- Perform discovery, concept validation, and evaluative research (e.g., 1:1 interviews, prototype testing, usability, surveys) in an agile way, influence the product roadmap that drives business impact
- Partner closely with Product Designers, Product Managers, and other team members to plan and gather insights, ensuring team engagement and collaboration throughout the research process
- Communicate research insights and illustrate suggestions in compelling and creative ways; tailoring insights to suit the audience, varying levels of detail and complexity as appropriate/required
- Develop and evolve buyer/user personas and journey maps to help align cross-functional teams to make data-driven decisions
- Facilitate workshops to surface internal hypotheses, increase knowledge sharing, and spread user empathy
- Stay updated with research trends, practices, agile techniques, and tools
- 8+ years of experience performing UX research for technology or fin-tech products
- Quickly understand the root of the business questions at hand and apply research techniques, frameworks, agile methods, etc.
- Strong organizational, planning, and time management skills; can independently manage multiple studies at a time
- Mastery in moderating in-person and remote interviews and can quickly produce actionable insights
- A storyteller who can deliver the “why” behind customer needs and behavior, and engages cross-functional teams and diverse audiences in an impactful way
- Entrepreneurial and self-motivated with a bias toward execution and agility
- Strong interpersonal skills and ability to build and sustain trusting relationships with cross-functional teams
- Excellent verbal and written communication; values over-communication while collaborating in different time zones
- Experienced in presenting research to various audiences, including leadership team and at team offsites
- Flexible and agile problem solver who can pivot quickly and anticipate changes in an evolving technology environment
- BA/BS in Psychology, Cognitive Science, Human-Computer Interaction, or a related field is considered an advantage
- The opportunity to build in a fast-paced start-up environment with experienced industry leaders
- A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
- Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
- In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
- Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
- We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
- Competitive salary, bonuses, and equity
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
- R&R days so you can rest and recharge
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy - work with your manager to take time off when you need it
- Industry-leading parental leave policies. Family planning benefits.
- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
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