Head of Consultant Engagement

Job Description:

Head of Consultant Engagement

Based Onsite - Cromwell Hospital, Kensington, SW5 0TU

Full time (37.5 hours)

Permanent

Competitive Salary & Benefits

We make health happen

At Cromwell Hospital, our consultants are world-class specialists who deliver exceptional care to patients from across the UK and internationally. As Head of Consultant Engagement, you will play a critical leadership role in strengthening consultant relationships, driving commercial growth, and enhancing the consultant and patient experience.

Working closely with senior stakeholders across the hospital, you'll lead the consultant engagement and retention strategy, ensuring our consultants receive outstanding support while contributing to the hospital's strategic ambitions. Through insight-led decision making, operational excellence, and a strong understanding of the private healthcare market, you'll help drive quality, innovation, revenue growth, and service development.

This is an exciting opportunity to join Cromwell Hospital's commercial leadership team and directly influence the future success of one of the UK's leading private hospitals.

How you'll help us make health happen

• Lead and deliver the consultant engagement and retention strategy, driving consultant satisfaction, loyalty, and growth.
• Build and maintain strong relationships with strategic and high-value consultants, acting as a trusted partner and senior point of contact.
• Use data, insight, and market intelligence to identify opportunities to improve consultant experience, activity, and commercial performance.
• Drive business growth through effective consultant engagement, service development, and identification of new opportunities.
• Lead strategic projects that improve consultant pathways, operational efficiency, utilisation, and patient experience.
• Partner with clinical, operational, and commercial teams to ensure a seamless experience for consultants, their practice teams, and patients.
• Act as the voice of the consultant community, influencing internal stakeholders and shaping hospital strategy.
• Lead, coach, and develop the Consultant Engagement team, creating a high-performance culture.
• Contribute as a senior member of the Commercial Leadership Team, supporting hospital performance and strategic planning.

Key Skills / Qualifications

• Proven experience managing consultant relationships, consultant engagement programmes, or clinician partnerships.
• Significant senior leadership experience within private healthcare or healthcare services is essential.
• Strong track record of driving commercial growth, business development, and service development.
• Experience working within a highly regulated healthcare environment.
• Skilled at building relationships and influencing senior stakeholders, including consultants and executive leaders.
• Strong commercial acumen with the ability to interpret data, identify opportunities, and improve performance.
• Experience leading cross-functional projects and delivering change within complex organisations.
• Proven people leadership experience, with the ability to develop and motivate high-performing teams.
• Degree educated or equivalent professional experience.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
• Bupa health insurance as a benefit in kind
• Annual performance-based bonus
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.

We encourage all our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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