Junior End User Support Analyst

Are you ready to rethink your routine? We are looking for a highly motivated and enthusiastic Junior End User Computing Analyst to join our dynamic IT team. This role is ideal for an individual looking to grow their career in IT support, with a focus on providing excellent technical assistance to our end-users. Reporting into our Head of Security & Operations, the successful candidate will play a key role in supporting our IT infrastructure, ensuring seamless operations for our employees, and maintaining a secure and productive digital and office environment.

Welcome to Trinny London!

Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.

We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

Our Values

We live by three core values: we bring fearless passion, we act with smart intent and we all wear yellow.

We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration.

The Role 

Your daily to-dos might look like this:

• End-User Support: Provide first and second-line technical support to end-users for hardware, software, and connectivity issues, ensuring timely resolution and high levels of user satisfaction.

• Google Workspace Administration: Assist with the administration and support of Google Workspace (Gmail, Calendar, Drive, Docs, Sheets, Meet, etc.), including user provisioning, configuration, and troubleshooting.
• Google Cloud Platform (GCP) Basics: Provide basic support and understanding of GCP services as they relate to end-user computing, including access management and resource utilization.
• macOS and Laptop Support: Install, configure, troubleshoot, and maintain macOS and Windows laptops, ensuring optimal performance and adherence to company standards. This includes hardware diagnostics, software deployment, and peripheral support.
• User Permissions and Access Management: Assist in managing user accounts, permissions, and access rights across various systems and applications, adhering to security policies and best practices.
• Audio/Visual (AV) Support: Provide support for meeting room AV equipment, including projectors, video conferencing systems, and audio setups, ensuring smooth and effective presentations and meetings.
• Retail store & pop-up store support: Provide ad hoc support for physical spaces in different locations when required.
• Incident and Problem Management: Log, track, and manage IT incidents and service requests using our ticketing system, escalating complex issues to senior team members when necessary.
• Documentation: Contribute to the creation and maintenance of IT documentation, including user guides, knowledge base articles, and troubleshooting procedures.
• Asset Management: Assist with the tracking and inventory of IT assets (laptops, peripherals, software licenses).

Requirements

These skills will help you go far in this role:

• Experience in an IT support or helpdesk role.
• Demonstrable experience with Google Workspace administration and support.
• Familiarity with basic concepts of Google Cloud Platform (GCP).
• Proven experience in supporting and troubleshooting macOS and Windows laptops.
• Understanding of user permissions, access control, and basic identity management principles.
• Experience with basic Audio/Visual (AV) setup and troubleshooting in a corporate environment.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong customer service orientation.
• Technically astute and naturally curious about new technologies combined with a desire to learn.

Desirable (Bonus Points but not essential):

• ITIL Foundation certification.
• Experience with mobile device management (MDM) solutions.
• Scripting experience (e.g., PowerShell, Python) for automation.
• Experience with network troubleshooting fundamentals.
• Diploma, Degree or apprentice in the following - IT, Computer science, Digital technology, Data engineering.

We love to hear from anybody interested in Trinny London! Although it’s useful to have the skills listed above, we’re always eager to hear from ambitious people looking for their next challenge.

Benefits

Our mission is to give our customers the tools they need to be their best. And the same goes for our team through our benefits:

• Hybrid and flexible working, with core working hours
• 25 days holiday (we're also partial to a handful of spontaneous and well-earned Wellbeing Days throughout the year, as well as Early Finish Fridays and Summer Fridays)
• Welcome to Trinny London Starter Stack and swag
• Company discount for yourself, your friends, and family
• Vitality health scheme, EAP and Medicash (including dental, optical & audiological care)
• An annual personal training and development budget
• Enhanced family friendly packages
• Pension scheme
• Cycle to work scheme
• T-Parties = many office socials as well as summer and festive celebrations!
• Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)

Equal Opportunities

We celebrate diversity in our customers, our products, and the teams we build. We champion inclusivity and want everyone to be the best versions of themselves.

We’re committed to equal opportunities and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.