Service Manager - Revenue Debt Recovery
- Contribute positively to the delivery of the service by working flexibly and constructively to meet departmental goals and priorities.
- Lead and manage staff to ensure high performance and effective service delivery, with a focus on development, coaching, delegation, and capability-building.
- Oversee a customer-focused service, ensuring efficient and effective use of resources.
- Respond effectively to the changing demands and requirements of the service.
- Foster strong working relationships and represent the service as an ambassador in interactions with external partners and stakeholders.
- Hold operational responsibility for one of the following areas on a rotational basis:
- i. Billing and collection across all debt types, including customer service, database maintenance, property valuation work, inspections, and management of any outsourced functions.
- ii. Debt recovery, enforcement actions, legal proceedings, corporate debt analysis, and compliance with relevant debt legislation (e.g., Breathing Space).
- iii. Quality assurance, performance monitoring, policy development, staff training, complaints handling, statutory returns, system improvements, and contract management.
- Stay informed on industry developments and best practices to ensure continued high standards and innovation in service delivery.
- Continue to manage, develop, and lead staff for operational success, supporting a culture of continuous improvement and professional growth.
- Collaborate effectively with peers and senior managers to ensure a cohesive, seamless service across all access points. Provide cover and support for fellow managers as required.
- Ensure customer-facing materials such as literature, templates, web content, forms, and leaflets are accurate, accessible, and effective.
- Adapt to meet the evolving needs and priorities of the service.
- Remain up to date with service improvements and sector trends to drive excellence in operations.
- Contribute to the strategic planning of revenue services and the creation of operational plans that support broader service objectives.
- Assist in the development and implementation of revenue service policies.
- Manage procurement and contracts related to service delivery, including enforcement and legal service providers.
- Support legislative compliance by preparing reports and briefings for senior leadership and governance bodies as required.
- Ensure all activities comply with relevant legislation and internal policies pertaining to revenue service delivery.
- Lead, develop, and motivate a skilled team, providing clear direction on standards, workloads, and performance expectations.
- Manage revenue budgets effectively and in compliance with relevant financial controls and regulations.
- Maintain and promote positive working relationships with stakeholders, including elected members, and represent the service in external forums as needed.
- Recognize and uphold the duty to safeguard the welfare of children and vulnerable adults in all professional responsibilities.
- Follow all relevant legal, regulatory, and policy frameworks, including data protection, health and safety, information governance, and emergency preparedness.
- Integrate environmental sustainability into day-to-day operations and contribute to broader organizational sustainability goals.
- Perform any other duties aligned with the level and scope of this role, as required.
Recommended Jobs
Ward Hostess/Host
Are you looking for a new challenge? Do you have a passion for customer service? Would you like to contribute to the greater good of the healthcare field? If so, then we would love to hear from you! …
Temporary Live-out Nanny, Job ID J1DE6B
A lovely family in Islington, London, is looking for a Full-time Live-out Nanny to cover their current Nanny, who is on maternity leave and provide proper care for their three active school-aged chil…
Product Marketing Manager
Propel your Product Marketing career forward with this exciting contract opportunity! Partnering with Aquent, you’ll join a leading innovator in the financial software industry, making a significant …
IT Project Technician
About ITRS Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks.…
Band 6 - Community Occupational Therapy - Lewisham
Job Title: Community Occupational Therapist Band: Band 6 Location: Lewisham, Greater London Working Hours: 37.5 Setting: Community Rate: Competitive, to be discussed upon applicatio…
Planner, Global Merchandise Planning
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our …
Front-End Developer
Front-End Developer (up to £60K) Quant Capital is urgently looking for a mid-level right the way to senior level Front-End Developer to join our rapidly growing and high profile client. …
Commercial Property Solicitor 3-4 yrs PQE
Commercial Property Solicitor role in London. 3-4 years PQE. You will work on a broad commercial property caseload including Landlord & tenant matters, Freehold commercial purchases, Site acquis…
Tech Lead Manager, World Modeling
At Wayve we're committed to creating a diverse, fair and respectful culture that is inclusive of everyone based on their unique skills and perspectives, and regardless of sex, race, religion or belief…
Welcome Week Student Ambassadors
Student Ambassadors to support Welcome Week Duties and responsibilities Ambassadors to signpost & provide general directions within the University ( Course Offices, Canteen, IT Helpdesk, Libr…