Sales Associate

Completedworks is looking for a full-time Sales Associate for a new, pivotal role based at its first flagship retail space in Marylebone , opening later this year.

The Sales Associate will play a key role in the day-to-day running of the shop floor, delivering an elevated, brand-appropriate experience to every client who walks through the door, and acting as the front line of Completedworks' first permanent physical retail presence.

Working Pattern: Wednesday–Sunday, 10 am–6 pm

Responsibilities of the Sales Associate include:

• Deliver a warm, knowledgeable and elevated client experience on the shop floor, embodying the Completedworks brand at every interaction.
• Build strong product knowledge across the collection to advise clients confidently on styling, materials and craftsmanship.
• Operate the till/POS system accurately, including daily sales reconciliation and reporting.
• Act as keyholder, undertaking store opening and closing procedures.
• Maintain visual merchandising standards on the floor, including stock replenishment and display changeovers, in line with brand guidelines.
• Welcome and serve walk-in clients on retail trading days, including supporting occasional pre-booked fine jewellery appointments that fall on those days.
• Handle phone and WhatsApp enquiries from clients, alongside email enquiries managed through the Gorgias platform.
• Handle after-sales services such as jewellery cleaning and repair request: taking pieces in, logging details accurately and setting clear expectations on turnaround.
• Nurture client relationships through proactive post-purchase and post-appointment follow-up.
• Maintain accurate client profiling to support personalised clienteling, including outreach on store events, new releases, and product launches.
• Maintain accurate floor stock records in collaboration with the Studio Assistant.
• Contribute to a smooth, collaborative working rhythm with the wider team, who will work from the lower-ground office within the same building.

What Completedworks is looking for:

• Retail sales experience
• Experience with, or genuine interest in, clienteling and building lasting client relationships.
• Confident, personable and self-motivated, with a genuine passion for the brand and its clients.
• Confident, professional client-facing manner suited to a luxury showroom environment.
• Comfortable working autonomously on the floor, with sound judgement on when to escalate.
• Basic numeracy for till operation and sales reconciliation.
• Excellent verbal communication skills.
• Flexibility to work a rota across a five-day trading week, including weekends.
• Retail sales experience within luxury, fashion or jewellery is a plus.

Application

Apply with a CV and a cover letter outlining your suitability and interest.