CSL Team Leader
Spencer Clarke Group are seeking a Customer Services Team Leader for a local authority based in North London.
In this role, you will lead a team of customer service professionals to deliver high-quality, efficient, and customer-focused support across multiple contact channels, including face-to-face, telephone, and digital services.
Key Duties:
- Supervise, develop, and motivate customer service staff to ensure high performance and service excellence.
- Handle complex enquiries, monitor service delivery, and ensure first-contact resolution across all channels.
- Drive digital transformation, reduce avoidable contact, and implement service enhancements.
- Deputise for managers, respond to complaints and FOIs, and contribute to service reporting and decision-making.
Qualifications and Experience:
The successful candidate will have the following skills / experience:
- Proven experience managing, coaching, and motivating staff in a fast-paced customer service environment.
- Strong background in handling complex and technical enquiries across face-to-face, telephone, and digital channels.
- Experience delivering service improvements, supporting digital transformation, and reducing customer demand.
- Skilled in liaising with internal teams and external partners, and responding to complaints, FOIs, and Member Enquiries.
What's on offer:
Salary: £21+ph
*may negotiate higher for exceptional candidates, based on experience*
Contract type: 3-6, months minimum, with a high likelihood of extension
Hours: Monday to Friday, 36 hours per week
How to apply:
- Once your CV is received, if you are successful, you will be contacted.
- Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion.
- For any further questions, please contact Taylor Kirkham on .
INDSCG3
Recommended Jobs
PR Account Executive
Attention, tech enthusiasts of the world! We're looking for exceptional Junior Public relations account executives who have an unwavering passion for all things technology! Are gadgets and games yo...
Paid Search Manager - Agency - London - c. £45K
Paid Search Manager – Agency – London – c. £45K I am working with an award-winning digital media agency and they are looking for a data-driven Paid Search Manager to join the team. If you love s...
Year 5 Teacher - Fantastic Primary School - Lewisham, London
Year 5 Teacher - Fantastic Primary School - Lewisham, London Wayman are currently working with an OFSTED rated “Outstanding” primary school in Lewisham. The school are looking to recruit a Year ...
Senior Associate, Enforcement - London
Senior Associate, Enforcement - London Closing Date: 19/05/2025 Group: Legal Group Management Level: Associate Job Type: Permanent Job Description: Please note tha...
Computer Science Teacher
Unleash Digital Potential: Teacher of Computer Science - Hackney Are you a visionary Computer Science educator ready to inspire the next generation of tech innovators? Our Outstanding mixed secondary...
Senior IT Engineer
An IT Consultancy based in South-East London is seeking a 3rd Line Support Senior IT Engineer to provide 1st to 3rd line/Systems Management level support on client sites, based predominantly in South...
Software Engineer (C# .NET, Azure)
We're ASOS. We blend our flair for fashion with our love of cutting- edge technology, but more importantly were interested in how we can bring the best out of you. We exist to give people the ...
Paid Social Lead (Part Time)
About Moonbug Entertainment: Thank you for considering the Part Time Paid Socail Lead role with Moonbug Entertainment, an award-winning global entertainment company inspiring kids everywhere to la...
Chemistry Teacher
Chemistry Teacher – Lambeth – Do You Have the Formula? An Outstanding secondary school in Lambeth is seeking a passionate and dedicated Chemistry Teacher . Are you the missing element? A great ...
Engaging Year 5/Subject Leader Vacancy - Good Ofsted -...
Exciting Opportunity: Year 5 Teacher & Subject Leader Needed Position: Year 5 Teacher & Subject Leader Commencement: September Location: Westminster, London Salary: Competitive One...