Senior Digital Account Manager

We're on the hunt for an energetic and well-organised Senior Digital Account Manager to join our team. We need someone who thinks digitally first, has strong project management skills, and can juggle complex relationships across various channels.

As a Senior Digital Account Manager, you'll be in charge of entire digital projects from start to finish. You'll make sure everything is delivered on time while keeping a close eye on client communication and management.

You'll need to understand digital processes and client management, and be fully committed to making every project a success. You'll be the one delivering top-notch service to our clients, ensuring everything is right the first time and aligns with client contracts and ITG's KPIs. Plus, you'll be improving our ways of working and processes to boost team efficiency and provide excellent customer service.

Key Responsibilities:

• Project Oversight: Manage the entire project lifecycle, ensuring completeness and timely delivery of briefs using platforms like Storyteq.
• Client Management: Foster strong relationships with clients, acting as the main liaison between the client, creative teams, and brief owners.
• Cross-Departmental Collaboration: Work closely with various departments to ensure seamless project execution.
• Budget Management: Handle budget estimations and management, driving profit and efficiency, and reporting savings monthly.
• Time Awareness: Collaborate with production and traffic management teams to align client expectations with organisational capabilities.
• Stakeholder Engagement: Establish and maintain positive relationships with key stakeholders, understanding the client’s strategy for optimal delivery.
• Process Adherence: Ensure adherence to best practices and processes for quality-first, timely project delivery.
• Reporting and Communication: Assist in crafting monthly performance reports for clients and senior ITG teams.

Requirements

• A service-oriented mindset with proven customer management skills.
• Exceptional project management and organisational abilities in a dynamic environment.
• Strong problem-solving skills, especially under pressure.
• Excellent communication skills – written, oral, and interpersonal.
• High numeracy and strong commercial awareness.

Benefits

Work’s a treat!

On top of a competitive salary, you can expect a whole load of perks:

• 25 days’ holiday + bank holidays  – we understand the importance of you getting some down time.

• Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme – helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan – claim back the cost of your medical treatments.
• Smart Working Options – spend up to 40% of your working week from home.
• So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.

• Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
• Cycle to Work Scheme – save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
• Referral scheme – know the perfect person to join the team? You could bag £1,500 for a putting a good word in.

• Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.

What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.

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