Civil Enforcement Supervisor LBHF621977

Job Details:

Salary range: £37,509 - £38,637 per annum plus consolidated pay (14% of basic salary) and a Performance Related Payment (PRP) of up to £2,777
Work location: 3 Shortlands, Hammersmith, London W6 8DR
Hours per week: 36
Contract type: Permanent
Closing date: 1 Septemeber 2025
Contact details for an informal discussion: Loveday Cole, Parking Enforcement Manager via email on [email protected]

About the role

At Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Place Department, we offer a wide range of services to help make the borough an attractive place, one that is safe, clean, and green and one in which our residents take pride.

In Hammersmith and Fulham, our parking enforcement team strives to provide a high quality of civil enforcement action to facilitate free movement of traffic and quality rotation of parking spaces both within our car parks and on street. Educating the public and enforcing our parking restrictions helps us maximise compliance. By providing residents, visitors, and businesses with easy access to parking, we contribute towards making Hammersmith and Fulham a great place to live and work.

Our Supervisors have played a key role in driving the widely acknowledged improvement in the parking enforcement service since 2009's reorganisation. To strengthen our management team, we need motivated, knowledgeable, and focused Supervisors on overseeing a team of Civil Enforcement Officers to ensure that parking enforcement is carried effectively, fairly, and consistently throughout the borough.

The person appointed will be expected to support the existing Senior Supervisors with the day-to-day management of the base. The person will be the role model for Civil Enforcement Officers, be positively committed to the efficient delivery of the service and fully understand the importance of setting the right example for others to follow. To provide an efficient and effective service of parking enforcement, to minimise illegal parking acts through the issue of penalty charge notices in appropriate cases. To organise and control the use of a team of Civil Enforcement Officers and deputise in the absence of the Civil Enforcement Senior Supervisor where necessary. To ensure the accurate recording of information for various Council departments and the Police.

As a member of this team, you will be responsible for maintaining a high level of customer service and maximising the CEO's on-street deployment hours.

Please note this role is 36 hours worked on a 5-day rota system, which will include working Saturdays, Sundays, and Bank Holidays. Normal operational hours are from 7.00am to 11.00pm, with most shifts worked from 8.30am to 5.30 pm and 1.30pm to 10.30pm.

London Borough of Hammersmith & Fulham is fully committed to equal opportunities in service delivery and employment. We welcome applications from everyone irrespective of gender, sexuality, and ethnic group. We encourage applications from women as they are currently underrepresented in the Service.

Please refer to the for more information.

Role Specific Qualifications

• Full UK, EU or Automatic driving licence.
• Qualified as a Civil Enforcement Officer.

Our People Values:

How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.

We are fair
We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

We are caring
We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

We are collaborators
We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

We are driven
We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

Our commitment to you:

At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working Click HERE to find out more.

We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents.

It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.

We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

To explore more about the work we do towards being an inclusive employer and our commitments to achieve this please click HERE .

Asking for Adjustments

We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process.

If you would like to discuss any adjustments or request the application form in a different format, please contact us at [email protected] or by post to The Town Hall, King Street, Hammersmith W6 9JU

Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.


Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.


We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.