Community Safety Officer

Community Safety Officer Location: Home-based with regular travel across London & the South East Salary: Circa £40,000 per annum Contract: Permanent, 37.5 hours per week Make a Real Difference in Our Communities Are you an experienced anti-social behaviour (ASB) practitioner with a proven track record of managing complex cases? At Anchor, we’re looking for a Community Safety Officer to be the go-to expert for tackling ASB, supporting residents with complex needs, and building stronger, safer neighbourhoods. This is a varied role combining home working with regular on-the-ground visits to communities across London and the South East. You’ll act as the first point of contact for complex ASB cases, using your expertise to investigate, resolve, and prevent issues while enhancing resident wellbeing and community cohesion. What You’ll Do * Act as the initial contact for ASB reports unsuitable for first-line resolution. * Manage all early-stage ASB casework, ensuring reports are fully and accurately recorded. * Assess and categorise ASB cases in line with policy and procedures. * Provide expert advice to local housing teams on complex needs and challenging behaviours. * Partner with local colleagues, statutory services, and third-sector agencies to deliver support for residents. * Identify safeguarding cases and refer appropriately. * Build strong relationships with stakeholders to strengthen community resilience. * Lead legal case preparation, including gathering evidence, taking witness statements, and attending court as Anchor’s lead witness. * Draft and issue Acceptable Behaviour Contracts, legal warning letters, and case documentation for legal action. * Oversee tenancy fraud investigations and ensure compliance with relevant legislation. About You * Housing qualification or equivalent demonstrable experience. * In-depth knowledge of ASB legislation, including the ASB Crime and Policing Act. * Experience working with individuals with complex needs and/or challenging behaviour. * Proven ability to work with partner organisations to improve services for residents. * Strong problem-solving skills, with the ability to remain calm under pressure and manage emergencies effectively. * Excellent verbal and written communication skills — able to convey technical information clearly and build rapport with residents and partners. * Confident using Microsoft Office tools and case management systems