Assistant Clubhouse & Events Manager - Hampton Court Palace Golf Club (Hiring Immediately)

Role Purpose

The Assistant Clubhouse & Events Manager supports the Clubhouse Manager in the day-to-day leadership and smooth operation of the clubhouse, including food & beverage service, staffing, stock control, and facility standards.


Alongside operational responsibilities, this role manages inbound enquiries for smaller-scale events and bookings, ensuring efficient conversion and seamless coordination. The role works in partnership with the Venue Sales Manager, who leads corporate and high-value sales activity.

Requirements

Clubhouse Operations & Food & Beverage

· Support daily management of the restaurant, bar, terrace, and function areas.

· Ensure high-quality service delivery and presentation standards.

· Manage staffing rotas, briefings, supervision, and training.

· Oversee stock ordering, supplier coordination, and cost control.

· Maintain cleanliness and presentation standards throughout the clubhouse.

Inbound Enquiries & Event Sales (Smaller-Scale)

· Act as primary contact for inbound enquiries below the agreed revenue threshold.

· Respond promptly to website, email, phone, and in-person enquiries.

· Qualify larger corporate enquiries and transfer to the Venue Sales Manager.

· Convert suitable inbound enquiries into confirmed bookings.

· Maintain accurate CRM records of enquiries and conversions.

Event Coordination & Delivery

· Assist in planning, coordinating, and delivering events and functions.

· Confirm catering, AV, setup, and timing requirements.

· Liaise with kitchen, bar, and operations teams for smooth execution.

· Oversee delivery during key events and ensure guest satisfaction.

Compliance & Standards

· Ensure compliance with health & safety, food hygiene, and licensing regulations.

· Support reporting on inbound sales and operational metrics.

The ideal candidate will bring a blend of hands-on hospitality leadership, commercial drive, and strong people skills to support the smooth operation of our prestigious clubhouse while growing smaller-scale events in this iconic royal parkland venue.

Experience

• 2–3 years’ experience in hospitality management or assistant management roles, preferably within premium venues, golf clubs, country clubs, hotels, or event-focused establishments.
• Proven track record handling inbound enquiries, converting sales, and coordinating private/social events (e.g., parties, functions, or smaller gatherings).
• Strong operational experience in food & beverage service, including restaurant/bar management, stock control, and team supervision.

Skills & Knowledge

• Excellent organisational and time management skills, with the ability to prioritise tasks, manage rotas, and handle multiple priorities in a fast-paced environment.
• Strong interpersonal, communication, and customer service abilities — outgoing, approachable, and empathetic to build rapport with members, guests, clients, and team members.
• Commercial awareness, including upselling opportunities, cost control, revenue generation from inbound bookings, and understanding profit margins in F&B/events.
• Solid knowledge of food & beverage operations, supplier management, inventory control, and maintaining high presentation/hygiene standards.
• Proficiency in CRM/booking systems, Microsoft Office, and basic reporting for sales/enquiry tracking and operational metrics.
• Understanding of health & safety, food hygiene (e.g., Level 2/3 certification desirable), licensing regulations, and compliance in a licensed venue.

Personal Qualities & Attributes

• Passionate about delivering exceptional hospitality and guest experiences in a premium, historic setting.
• Proactive, adaptable, and calm under pressure — able to handle unexpected issues, last-minute changes, or busy event periods effectively.
• Leadership-oriented with the ability to supervise, motivate, train, and develop a team while fostering a positive, collaborative culture.
• Detail-oriented and meticulous, with a high standard of personal presentation and eye for maintaining clubhouse standards.
• Flexible and reliable, willing to work variable shifts including evenings, weekends, and holidays to support operations and events.
• Enthusiastic team player with a positive attitude, resilience, and a genuine interest in contributing to Get Golfing's mission of accessible, community-focused golf and hospitality.

This role suits a dynamic, customer-focused professional ready to step up in a leadership-support capacity, combining operational excellence with sales conve]]> <