Floating Support Coordinator

Richmond Borough Mind (RB Mind) is seeking an experienced and passionate Floating Support Coordinator to lead the delivery of our Wandsworth Mental Health Floating Support Service . The service works in close partnership with Wandsworth Adult Social Care, housing providers, primary care, and local VCSE partners to deliver holistic, multi-agency reablement pathways.

This is an exciting opportunity to help adults experiencing mental health challenges build independence, sustain their tenancies, and achieve positive outcomes through person-centred, trauma-informed support.

As the operational lead, you will coordinate day-to-day service delivery, oversee referral and triage processes, support and supervise staff, and work closely with partners across health, housing, and social care services. You will also manage a small caseload of complex cases and play a key role in safeguarding and quality assurance.

What You'll Be Doing

• Leading service coordination and referral triage processes.
• Supervising, supporting, and developing frontline support staff.
• Managing a small caseload of complex and high-risk cases.
• Ensuring high-quality, trauma-informed and outcome-focused support.
• Monitoring service performance, quality standards, and KPIs.
• Building strong relationships with housing, health, social care, and voluntary sector partners.
• Supporting safeguarding processes and positive risk management.

About You

We're looking for someone with:

Experience leading or coordinating teams within mental health, housing support, social care, or community services.

Strong knowledge of safeguarding, the Care Act 2014, strengths-based practice, and trauma-informed approaches.

Experience managing complex referrals, risk assessments, and multi-agency partnerships.

Excellent communication, organisation, and leadership skills.

Confidence using case management systems, Microsoft Office, and digital tools.

A commitment to equality, inclusion, co-production, and recovery-focused support.

What We Offer

• 25 days annual leave plus public holidays.
• Additional annual leave for long service.
• Stakeholder pension scheme.
• Ongoing training and professional development opportunities.
• Flexible and supportive working environment.
• Employee wellbeing support and reflective supervision.

Join Us

If you're an experienced practitioner with a passion for mental health, leadership, and partnership working, we'd love to hear from you.