Conference and Events Planning Manager - Hilton London Tower Bridge

Hilton

London

Conference and Events Planning Manager - Hilton London Tower Bridge WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK\\\\\\\'S #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! The Hilton London Tower Bridge is a fully refurbished contemporary 248 room hotel. Its location makes it a well-known and ideal accommodation for business travellers and families. The hotel boasts 2 floors of modern meetings and events spaces. Its main restaurant, offers a mixture of modern British and International cuisine. In addition, the Two Ruba bar provides a wide range of sophisticated and expertly crafted cocktails and drinks for the guests. This endeavour for a perfect service makes employment in the hotel an outstanding career opportunity for every hospitality professional who wants to learn new tricks or extend existing skills. Since the hotel sits just right next to the London Bridge station, which connects to the London Underground network via Northern and Jubilee Line, and London bus network via several bus routes, it can be reached easily from almost every direction and distance.
A WORLD OF REWARDS
Annual Salary of £37,000 plus quarterly bonus
Smart uniform provided andlaundered
Free and healthy meals when on duty
Grow your Career !
Personal Development programmes designed to support you at every step of your career
A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing (
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
High street discounts: with Perks at Work
Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
Guest Experience Day: 1 night stay with dinner and breakfastafter successfully passing probation
Modern and inclusive Team Member\\\\\\\'s areas
A Conference and Events Sales Manager - Planning, at the Hilton London Tower Bridge, is responsible for the successful event sales and planning and overall execution of all Groups, Conference & Events that take place at hotel.
What will I be doing?
A Conference and Events Sales Manager - Planning, at the Hilton London Tower Bridge, is responsible for the successful event sales and planning and overall execution of all Groups, Conference & Events that take place within the hotel. This position will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business.
Specifically, you will be responsible for performing the following tasks to the highest standards:
Maximise all Conference and Events revenue opportunities through upselling of function items
Build strong relationships with customers to fully understand their needs
Plan conferences and events and prepare Banquet Event Orders for the Food and Beverage Operations Team.
Meet & greet nominated conference contact or organizer to check on their satisfaction and the setup of the meeting rooms on the day of the event.
Conduct Show rounds for companies & agents in line with the Company policy.
Handle all client questions / requests as needed
Prepare relevant invoices & final bills and liaise with clients accordingly.
Manage & Maintain Administrative tasks
Track and maintain Upsell revenue based on targets given
Conduct customer surveys and gather feedback
Handle complaints as needed and work in collaboration with Operations teams to resolve customer complaints
Adhere to and comply with Health & Safety policies and procedures
Lead a team of 2 team members in the events planning department
What are we looking for?
A Conference and Events Sales Manager - Planning, serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Demonstrate excellent customer service and relationship building skills
Excellent organisational and planning skills
Accountable and resilient
Flexibility to respond to a range of different work situations and demonstrate effective problem resolution
Passion for conference and events and customer service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in conference and events sales or planning combined with customer service experience in hospitality sector.
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there\\\\\\\'s an extraordinary person working to make each Stay magical. That\\\\\\\'s why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company Exact Location: 5 More London Place, Tooley Street, London, England, SE1 2BY, United Kingdom

Posted 2025-05-21

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