Product Setup Lead

Product Setup Lead (MVNO)

Currys London Campus at Waterloo
Permanent
Full Time
Grade 4

We’re iD Mobile, one of the UK’s leading mobile virtual network operators. We launched in May 2015 and have over 2.6 million subscribers. We’re pretty sure our success has a lot to do with our wide range of feature-packed plans. We offer everything from super-value Pay-as-you-go and SIM-only deals, right up to the latest smartphones from the big-name manufacturers. We’re delighted about our success so far and have very ambitious plans for the future.

iD Mobile is an exciting place to work. We’re a relatively young and dynamic start-up, and we value innovation, imagination, and creativity. If you’ve got a great idea, we’ll help you run with it. We’re passionate about finding new ways to address our customers’ needs. We’re a little different to other start-ups, though, because we’re part of Currys PLC, Europe's leading electrical and mobile retailer. So, while iD Mobile has only been going for a few years, we’re part of a much bigger family.

Join iD Mobile as Product Setup Lead and own the end-to-end technical delivery of setup, configuration, implementation, and launch of mobile tariffs, add-ons, bundles, roaming propositions, and promotional offers across iD Mobile’s technology estate.

You'll lead the configuration and launch of mobile products across our entire technology estate—from tariffs and SIM-only plans to roaming propositions and promotional offers. Working with Marketing, Technology, Billing, CRM, Digital and Operations, you'll translate commercial requirements into executable delivery, ensuring regulatory compliance and operational excellence at every stage.

Key Responsibilities:

• Lead end-to-end product setup and configuration across billing, CRM, ordering and digital platforms
• Coordinate multi-functional delivery from product approval through to successful market launch
• Manage product lifecycle activities: launches, amendments, and retirement of propositions
• Translate commercial requirements into system configuration and validate accuracy before deployment
• Act as the central point of coordination across Product, Technology, Billing, CRM, Operations and Compliance teams
• Identify and mitigate delivery risks, dependencies and issues
• Ensure adherence to Ofcom regulations, Consumer Duty requirements and internal governance frameworks
• Drive process improvements and automation to reduce time-to-market

What We're Looking For:

Essential

• 5+ years' experience in a UK MNO, MVNO or telecommunications environment
• Proven experience in delivering mobile tariffs, bundles and promotional offers
• Strong understanding of mobile product lifecycle management, billing processes and product catalogue management
• Experience with CRM and provisioning systems
• Demonstrated ability to lead cross-functional delivery and manage multiple concurrent product launches
• Excellent stakeholder management and coordination skills

Desirable

• Experience with telecom platforms (MATRIXX, Amdocs)
• Knowledge of MVNO operating models
• Familiarity with prepaid, postpaid and hybrid mobile propositions

Why join us:

We know our people are the secret to our success. That's why we're always looking for ways to reward great work. You'll find a host of benefits designed to work for you, including:

• 25 days of annual leave (plus bank holiday entitlement) and a competitive pension scheme
• Private Medical Insurance
• Life Assurance
• Fantastic colleague discounts on Tech with Currys and iD Mobile
• Hybrid working (with an expectation to meet in person 2-4 times per month)

Join our team and we’ll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [email protected] and we’ll do our best to help.