Operational Resilience and Third Party Risk Manager

Third-Party Risk & Operational Resilience Manager

Location: London (Head Office)

Hours: Monday to Friday, 9:00am-5:30pm

Working Pattern: Hybrid (50/50)

Reports to: Director of First Line Risk

Department: Chief Operating Office - First Line Risk

Travel: Occasional travel as required

About the Role

We're looking for an experienced Third Party Risk & Operational Resilience Manager to join our First Line Risk team at Hampshire Trust Bank.

This is a highimpact role where you'll take ownership of the Third Party Risk Management (TPRM) framework while supporting the bank's broader operational resilience strategy . You'll act as a subject matter expert, ensuring our thirdparty risk framework remains compliant, proportionate and embedded across the business, while providing oversight, challenge and guidance to key stakeholders.

You'll play a critical role in protecting the bank, strengthening supplier governance and ensuring resilience across our services, with strong visibility at senior leadership level.

Key Responsibilities

Third Party Risk Management (Primary Focus)

• Own and maintain the TPRM policy, framework, operating model and supporting standards
• Oversee onboarding, segmentation and risk assessment of thirdparty suppliers
• Provide expert guidance and challenge to business owners on supplier risk responsibilities
• Deliver assurance activity, identify control weaknesses and escalate noncompliance
• Lead the Third Party Risk Forum, including MI production, governance and action tracking
• Manage thirdparty due diligence (including platforms such as Hellios) and supplier oversight
• Develop and track thirdparty performance metrics and reporting
• Design and deliver exit strategy testing and contingency planning

Operational Resilience (Supporting)

• Support the implementation of the operational resilience framework across the bank
• Contribute to business continuity planning, incident management and service resilience
• Support scenario testing and identification of resilience vulnerabilities
• Ensure TPRM is effectively integrated into resilience reporting and governance

Business Incident Management

• Participate in the Business Incident Management rota
• Act as incident lead when required, coordinating response, governance and resolution
• Ensure incidents are managed in line with policy and closed effectively

Who You'll Work With

You'll collaborate closely with:

• Director of First Line Risk and Risk Business Partners
• Procurement, IT, Cyber Security and Infrastructure teams
• 2nd Line Risk & Compliance and Operational Risk teams
• Commercial Managing Directors and business owners
• External industry bodies and thirdparty providers

What We're Looking For

Qualifications & Experience

• Proven experience in Third Party Risk Management or supplier risk , ideally within financial services
• Strong knowledge of UK regulatory requirements (FCA, PRA, outsourcing, operational resilience)
• Experience designing and maintaining TPRM frameworks, policies and operating models
• Experience working with procurement, legal and cyber teams on supplier onboarding
• Practical experience of risk assessment, assurance and ongoing supplier oversight
• Experience with thirdparty risk platforms (e.g. Hellios desirable)
• Understanding of operational resilience and business incident management
• Experience engaging senior stakeholders and presenting risk insights

Skills & Attributes

• Strong stakeholder management and influencing skills
• High attention to detail with a controlfocused mindset
• Organised and able to manage multiple workstreams
• Confident in challenging and escalating risks appropriately
• Proactive, selfstarter with a continuous improvement mindset
• Collaborative team player with strong commercial awareness

Benefits

• Competitive salary
• Discretionary annual bonus
• Hybrid working (50/50)
• 25 days annual leave (increasing with service) + Holiday Buy Scheme
• Private Medical Insurance (Bupa)
• Mental health & wellbeing support via YuLife & Bupa
• Pension scheme - 8% employer contribution (noncontributory)
• Cycle to Work & Green Car Schemes
• Interestfree season ticket loan
• Annual volunteering day & Net Zero commitment
• YuLife Rewards - retail, lifestyle & experience discounts

If you're an experienced risk professional with a passion for thirdparty risk, operational resilience and governance , we'd love to hear from you.