Deputy Manager - Hackney, London

Job Title: Deputy Manager

Contract: Full-time / Permanent 38 hours per week

Hours: 38 hours per week

Salary: £32,294 per annum

Location: Hackney, London

About Outward.

For 50 years, Outward has been providing high-quality support and care services to vulnerable people across London, predominantly in North East London. Established by families seeking alternatives to institutional care, we’ve grown into a respected provider of person-centred support for adults with learning disabilities, autism, mental health needs, and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable, and empower.

About the Role

We are seeking an enthusiastic, committed and values-driven Deputy Manager to join our Supported Living Service. You will support individuals with Profound Multiple Learning Disabilities, many of whom have moved towards independent living, to achieve greater autonomy, build confidence, and engage fully with their communities.

This is an exciting opportunity to utilise your skills to support the 2 Team managers in coaching and mentoring the staff team, and to embed high standards in the running of the service. You will be working closely with family carers, professionals and borough wide services to ensure People We Support are provided with most personalised care and support that is tailored to their high needs

You will play a key leadership role in the day-to-day running of the Service, supporting the Team Manager in supervising staff, overseeing rota planning, promoting quality and compliance, and maintaining strong partnerships with families and professionals.

Your Responsibilities

As a Deputy Manager, you will:

• You will work within the values and spirit of Outward to engage, enable and empower people to achieve their goals and ambitions within a person-centred approach. You will be striving to promote individual choice, independence and self confidence in people
• You will be required to build and maintain strong relationships and partnership approach with families and involved professionals and stakeholders.
• You will develop, coach and mentor a positive and resilient team of support workers to deliver high quality and personalised support and embed a culture of positive behaviour support.

• You will be responsible for ensuring support is delivered innovatively, flexibly and on a person-centred basis to meet the needs and outcomes of the People We Support.

• You will be responsible for ensuring the service is safe, effective, caring, well led, responsive and managed to meet CQC essential standards to a minimum of good service and with aim of achievement of outstanding.

• You will support the team to develop support plans and risk assessments that reflect people’s needs, preferences and aspirations; creating a culture where plans are actively implemented and reviewed so that people are supported in the way that they want.

• Your time at work will be split between support shifts and administration.
• Work flexibly across multiple services, including evenings and weekends, to support consistent service delivery.

Requirements

We’re looking for someone with integrity, flexibility, resilience, patience, energy and a commitment to empowering people with complex needs to lead fulfilling lives. You will support the team to develop support plans and risk assessments that reflect people’s needs, preferences and aspirations; creating a culture where plans are actively implemented and reviewed so that people are supported according to their wishes.

Essential Criteria

• Experience of managing a service for people with a PMLD/autism and complex needs or behaviours of concern is essential

•  You will have experience of staff management and the ability to lead, motivate and develop a large team, ensuring staff are appropriately trained. You will be visible in the service and strive to model best practice and inspire support workers.

•  A qualification in Positive Behaviour Support Coaching (BILD accredited), or a willingness to gain the qualifications within the first 12 months of employment is essential.

•  You will be an excellent communicator liaising effectively with key stakeholders including the multi-disciplinary and health professionals, family carers and people we support.

•  You will be able to think creatively and be adaptable in approaches, with experience of implementing emergency management guidance to support staff.

•  Experience of carrying out needs assessments and creating support and risk management plans and be committed to include the person, and their circle of support at all times.

•  A commitment to providing high quality, personalised active support.

•  Leading by example, you will uphold the rights of people we support to be involved at all levels of decision making.

• You will share our values and passion to engage, enable and empower people with autism or a learning disability to lead the lives they want.

• Knowledge of managing a budget or a willingness to learn the required skills Positive behaviour Support Outward Housing supports people who are known to present behaviours of concern b

Desirable Criteria

Positive behaviour Support:

Outward supports people who are known to present behaviours of concern by using the Positive Behaviour support model because PBS puts the person first.

PBS is pro-active and the main focus is getting the environment right for the individual, rather than responses/reactions following challenging behaviour and on better supporting the person through improving their quality of life.

PBS approaches are based on a set of values of enabling inclusion, choice, participation and equality of opportunity. PBS is about working in partnership with the person, their family, staff and professionals.

Existing knowledge/experience in following the PBS approach would be beneficial but not essential as we do provide extensive training. A shared value of understanding and supporting a person’s behaviour and finding ways to work with them to improve this is essential.

We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment. This post involves working with or having access to adults at risk and/or their records so we will require an Enhanced Disclosure from the Disclosure and Barring Services. This will be fully subsidised by Outward.

A Driver with a full UK License will be desirable – One of the Individuals we support has a Motability car and requires staff to drive him to access the local community.

How to Apply

The above is not an exhaustive list of requirements for the role.

If you think you are who we are looking for, please submit a CV and statement detailing how you feel your experiences meets the requirements of the role by referring to the Job Responsibilities and the Person Specification.

There is no specific closing date for this advert. We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you.

Benefits

We value everything our staff do for the people we support, so we provide a great benefits package:

• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
• Comprehensive Learning & Development Programme

• Cycle-to-Work Scheme
• Death in Service Benefit
• Health Assured – Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme

Diversity and Safeguarding at Outward :

We are committed to equal opportunities and welcome applications from all sections of the community.

Outward applies its Equal Opportunities Policy at all stages of recruitment and selection. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. 

As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI) Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application.

Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require a DBS for successful candidates.