Operations Support Administrator

Job Description

Operations Support Administrator | £28,000 - £29,000 | South London | 💼 Full-time 6 - 12mth FTC / office-based working | 🚌 Distribution & Logistics Sector

Are you a customer service-focused professional with a passion for processing and coordinating customer orders ? We're hiring an Operations Support Administrator to join a busy & friendly team! This role is all about ensuring seamless order processing, coordinating deliveries, and supporting B2B customers across various channels (email, phone, EDI).

You'll act as a key point of contact—liaising with third-party logistics providers and internal departments to make sure everything from order entry to delivery runs smoothly.

✨ What You’ll Do

• Processing customer orders accurately and efficiently using internal systems
• Coordinating with 3PL partners to manage delivery schedules and communication
• Raising and managing customer invoices and stock-related documentation
• Receipting supplier stock into the system with precision
• Handling inbound calls and responding to delivery queries and service requests
• Managing customer complaints and liaising with relevant departments to resolve issues
• Supporting the wider Operations team during absences or peak periods
• Taking on general administrative tasks to ensure operational efficiency

🔍 What We’re Looking For

• Strong admin and customer service experience, ideally in an operations or sales support setting
• Highly organised with great attention to detail and time management
• Confident communicator with a professional and friendly phone manner
• Proficient in MS Office (Outlook, Word, PowerPoint) and familiar with ERP/order processing systems
• Able to work independently and collaboratively in a fast-paced environment

If you're ready to bring your coordination skills to a team that values efficiency, accuracy, and customer care - we’d love to hear from you ! We’re shortlisting now for a July start!!!

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