Technology Resilience Analyst - London

Here at Starling we are growing, and our first line technology resilience team is looking for someone passionate about making a difference with a drive for investigating and analysing our systems in order to spot potential vulnerabilities and help improve our resilience.

As a member of our technology resilience team, you will be responsible for supporting the continual improvement of the operational resilience of the organisation. You will be working collaboratively with stakeholders from across the bank.

You will work on a variety of activities including:

• Updating the mapping of the Bank’s business processes, people, systems and other assets.
• Leveraging that information to identify potential resilience vulnerabilities and helping devise test plans to check those.
• Supporting the management of the Bank’s operational resilience and continuity arrangements.

Requirements

Key Responsibilities will include: 

• Conducting and maintaining detailed mapping of business processes, people, and third parties.
• Maintaining the service catalogue and associated mapping.
• Developing a strong understanding of the business systems, assets and processes.
• Conducting analysis of mapping to identify vulnerabilities, issues, and/or dependencies with systems / assets.
• Engaging and developing working relationships with key stakeholders across the business to inform mapping activities..
• Supporting with the wider operational resilience activities to enhance the Resilience capability across the organisation, including feeding into resilience governance and reporting.

You will need to:

• Be able to maintain detailed records of processes and systems.
• Have a strong analytic ability to look at complex business processes, identify vulnerabilities and, where appropriate, recommend business process improvements.
• Have a pragmatic approach and be able to work collaboratively in a technology driven environment.
• Develop and maintain an understanding of the operational regulatory environment.
• Have an understanding and interest in operational resilience for a financial services organisation.
• Take responsibility and do the right thing for customers and colleagues.

Experience across one or more of these areas is useful but it is not expected that you will have worked in all of these.

The following skills and experience are desirable: 

• Experience working within financial services or operational resilience.
• Experience of information technology systems and processes.
• Experience working with key stakeholders, developing working relationships and providing insightful reporting / information.
• Flexibility in your approach to meeting goals as part of the wider team.
• An innovative mindset and general interest in information technology, automation, and development.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week. 

Interview process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

• Interview with 2 team members - 45 minutes
• Final interview with our Chief Information Technology Control Officer - 45 minutes

Benefits

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.