International Supply Chain Manager

Job Details

International Supply Chain Manager

We’re Pret: proud makers of freshly made food, organic coffee, and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We’re growing fast on our mission to be the employer of choice in hospitality, everywhere we operate – so this an exciting time to hop on board.

We Believe in Growing Good Things

Growth is at the heart of everything we do. From the freshly hand-made food we create every day, to supporting our teams, we help our people grow in confidence, skills and to pursue their unique paths. Pret is where passionate, hardworking, wonderful people (like you!) find what they need to shine. And the proof is in the pudding – over 80% of our Managers started on the shop floor! So did 20% of our Support Centre teams, including our CEO, Pano.

What we’re looking for

We're looking for a passionate and driven supply chain professional to play a key role in shaping and supporting Pret's international logistics strategy.

As an International Supply Chain Manager , you will be responsible for managing and optimising the end-to-end supply chain and logistics operations across Pret's international markets (both Equity and Franchise). You will help streamline existing and new logistics routes and infrastructure, ensuring compliant, cost-effective and efficient exports across all territories - defining, tracking and reporting on clear KPIs to measure performance and drive continuous improvement.

This role requires close coordination and collaboration with supply chain teams across all markets, as well as with UK and International Technical, Buying Teams, and Pret's nominated suppliers. You will ensure that product lists (Food, Drink, Packaging and goods not for re-sale) are accurately maintained, regularly updated, and effectively communicated, and that all product specifications are available to support smooth product registration processes.

A strong understanding of import/export regulations is essential, as you will be responsible for managing suppliers and third-party logistics providers (3PLs) to ensure the correct documentation is in place to facilitate compliant international shipments - including full adherence to customs regulations and applicable Incoterms.

Furthermore, you may support the launch of new franchise markets and serve as the central point of contact for all supply chain and product-related queries, ensuring timely resolution and consistent communication across teams.

You will have excellent written and spoken English and be able to write accurately, concisely and with a good dose of personality. You will be calm, professional and methodical in dealing with both internal and external stakeholders of all levels and grades, from Managing Directors to Warehouse Operatives.

The role is based at either Pret's London or Paris support centre, requiring a minimum of 3-4 days in the office each week, including a fortnightly presence at Pret’s nominated distributor. It may require some overseas travel. The role reports to the International Head of Supply Chain & Logistics, with an indirect operational reporting line into the UK Head of Supply Chain and Logistics.

Responsibilities

• Managing the international end-to-end supply chain and logistics operations, ensuring seamless coordination, cost-effectiveness and efficiency with clear KPIs to define and monitor.
• Own the UK nominated distributor international operations P&L, ensure that costs are within budget and drive continuous improvements initiatives.
• Oversee demand forecasting and planning for international markets, analyse current performance and implement corrective actions where needed
• Oversee logistics operations for outbound shipping from Pret’s nominated distributor (including labelling requirement) to our international locations, ensuring full compliance with customs regulations, export requirements and applicable Incoterms
• Identify the best central warehousing partner and operating model to support our international growth
• Optimise logistic routes and performance to ensure timely delivery and cost efficiency.
• Build and maintain strong relationships with franchise partners, suppliers, freight forwarders, 3PL partners and other logistics service providers.
• Own and update the international supply chain manual and supplements for franchise partners.
• Provide expertise on export requirements and market-specific regulations across all territories.
• Support development of multi-lingual products and market specific products (e.g. translations, Halal).

Day-to-Day Responsibilities

• Maintain the day-to-day relationship between our Pret’s nominated distributor and our international markets including owning meeting agendas and leading discussions.
• Co-ordinate with third party logistics (3PL) and fourth party logistics (4PL) providers to meet franchise partner export and import requirements for our products.
• Maintain and manage the international product list for export, communicating updates to market teams and partners.
• Work with the Food technical managers to share accurate product specifications and ensure consistency across all export markets.
• Act as escalation point to ensure Pret’s nominated suppliers provide the correct export documentation in-order to facilitate shipments.

About you

• Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
• Bring your passion: share our passion for exceptional customer service.
• Spread joy every day: small acts of kindness are a big part of what makes the Pret experience special.
• Technical skills required: strong understanding of import/export regulations and documentation requirements is essential, as well as strong analytical skills

We offer

• £55,000 - £65,000 per year with 10% annual bonus potential.
• €50,000 – €60,000 per year with 10% annual bonus potential.
• Gold Card: We love making people’s day through our food and drinks. That goes for our teams too. That’s why everyone gets a Gold Card. When you’re in the office, your food and drinks are on us. And when you’re not, you can use your Gold Card to get up to 5 Barista-made drinks a day, and 50% off everything else (food, snacks, bottled drinks – the lot).

A few more perks

Benefits and perks are tailored to each location and will be shared during the hiring process. In the UK we offer;

• 33 days of holiday including (flexi) Bank Holidays
• Free private medical cover, with the option to add family or partner at an additional cost
• 4% of your pension contribution matched by Pret
• Life assurance at 3x annual salary
• Loyalty award for 5, 10, 15, 20 years’ service
• Flexitime and hybrid working (3 days in the office, two days at home)
• Lifestyle savings
• Season ticket loans
• Healthcare cash plan
• Financial wellbeing provisions
• Free mortgage services
• Sabbatical after 3 years
• Opportunities to support our charity, The Pret Foundation

In our Paris office we offer;

• 25 days of annual leave, plus an average of 9 RTT days
• 9 flexible public holidays
• Mandatory French social benefits: Health Insurance, Pension, and Life Insurance
• Loyalty awards after 5, 10, 15, and 20 years of service
• 1 day of remote work per week
• Free staff meal
• Gold Card – 30% discount
• 50% reimbursement of public transportation costs
• Access to Works Council benefits (CSE)

We also offer

• Individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications, leadership development and mentoring.
• Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
• Pace and variety – Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
• At Pret, we’re proud to make a positive impact through The Pret Foundation. From tackling homelessness to reducing food waste, you’ll be part of meaningful change in your community and beyond.

Our values

• Happy Teams Happy Customers
• Amazing Standards Every day
• Never Standing Still
• Doing The Right Thing

The interview journey

First, you’ll have a relaxed 30-minute conversation with our Recruitment team and the Head of UK Supply Chain, giving us a chance to get to know you and your experience. Next, you’ll be invited to a one-hour virtual interview with the Line Manager, which will include a task. The final stage will be a conversation with a senior leader.

Before you apply

As a reminder, this role can be based at Pret’s Support Centre in London Victoria or in Paris, France,

Candidates should submit their applications in English. Lastly, we’d love to get to know you, not a robot, so please do not rely on AI to complete your application.

Deadline to apply for this role: 14 th April 2026