Wholesale Operations Admin Assistant

About RIXO:

Founded in 2015, RIXO is a London-based fashion brand that blends vintage inspiration with a contemporary spirit. Our mission is to empower women to feel their best – confident, bold, and effortlessly stylish. We’re a fast-growing company with a vibrant, supportive team and a strong brand identity.

About the Role:
As RIXO targets ambitious growth in our global wholesale business, aiming to scale 30% this year, we are investing in operational excellence to deliver a seamless customer experience and faster, more reliable fulfilment.

We're looking for a proactive, detail-oriented  Wholesale Operations Admin Assistant  to manage the end-to-end coordination of wholesale shipments. This role is essential to ensuring our global retail partners receive accurate, on-time deliveries and to upholding the premium service standard expected of the RIXO brand.

This is a brilliant opportunity for someone with strong logistics experience, a customer-first mindset, and the ambition to be part of a fast-paced, high-growth team.

Key Responsibilities:

• Coordinate and book shipments to wholesale partners worldwide, ensuring accuracy, compliance, and on-time dispatch.
• Manage all shipping logistics from order confirmation to final delivery, including issuing labels via DHL and coordinating with our 3PL.
• Prepare commercial invoices and export documentation (COOs, AZO certificates, etc.) using NetSuite and Excel.
• Maintain clear, timely communication with wholesale clients — sharing packing lists, tracking info, and estimated delivery dates.
• Proactively monitor shipment progress, updating customers and internal teams to ensure a transparent delivery process.
• Share product data and EAN information with clients in advance of shipping windows.
• Maintain up-to-date wholesale customer records in NetSuite and ensure relevant teams are informed.
• Support the sales and finance teams with reporting on order dispatch, tracking metrics against key timelines and SLAs.
• Build strong working relationships with our 3PL and internal departments to troubleshoot delays or errors.

Required Skills & Experience:

• Experience in wholesale or logistics operations, ideally within a high-growth fashion or consumer brand
• Strong working knowledge of Excel and familiarity with NetSuite or similar ERP systems
• Exceptional customer service and communication skills, with a confident, solutions-oriented approach
• Meticulous attention to detail and ability to manage multiple moving parts without losing accuracy
• Comfortable working in a fast-paced, team-driven environment
• Flexible to travel on occasion to our warehouse in Swindon to support peak shipping periods or audits

Why RIXO?

• Hybrid working model: 4 days in-office
• 25 days holiday, plus 8 bank holidays
• Generous staff discount on RIXO products
• Regular staff sample sales
• Fun and inclusive social events
• Enhanced maternity and paternity leave
• Health Cash Plan benefit