OPERATIONS COORDINATOR AT CLEANTECH GROUP (LONDON, UK)
- Own and continuously improve key People processes such as onboarding, offboarding, and performance cycle, making them efficient, scalable, and well-documented.
- Proactively identify ways to enhance how we operate as a company by simplifying workflows, implementing better systems, and driving automation where possible.
- Maintain clean and accurate employee data across all HR systems.
- Analyse engagement surveys, performance data, and other people metrics to identify trends and actionable insights.
- Create a positive new hire experience by coordinating the onboarding process and serving as the liaison to new hires throughout the process.
- Oversee the offboarding process for departing employees.
- Assist with recruitment efforts as needed.
- Serve as the first point of contact for all HR inquiries regarding policies, procedures, and programs.
- Handle simple employee relations cases, with support and guidance from the Senior People & Operations Manager.
- Assist with drafting and reviewing HR & company policies.
- Help plan and coordinate internal initiatives such as all-hands meetings, employee communications, and company events.
- Oversee knowledge management by keeping our Employee Handbook and Employee Experience hub up to date, organized, and easy to navigate.
- Support the Senior People & Ops Manager on ad-hoc activities that enhance employee experience and strengthen our culture as we grow.
- Manage and maintain key internal systems (e.g. SharePoint, MS Teams, Clockify etc.), ensuring accuracy and data hygiene.
- Provide operational support on projects like IT management, office setups and system rollouts.
- Coordinate with external vendors (e.g. IT, payroll, benefits providers) to ensure smooth service delivery, and maintain up-to-date records of company software licenses, subscriptions, and physical assets.
- Be the go-to person for tool-related queries and small tech troubleshooting, helping the team work more efficiently with the tools we use.
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