Education and Experience Manager

Why Join Us?

At L'Occitane en Provence, your passion for beauty and sustainability creates meaningful impact. Join us to craft authentic beauty experiences, care for the planet, and connect with our wider retail team to support delivery of high standard education and training.

You Are

• As a key member of our Commercial team, you’ll be a strong brand ambassador, storyteller, and crafter of memorable education and training experiences for our boutique colleagues, modelling knowledge and skills to best support our boutiques daily success.

• A sunny personality , a team player, a go-getter —radiating positive energy with a ‘can-do’ and ‘can-grow’ attitude.

• A genuinely caring soul , connecting deeply with our wider team to meet their needs to help deliver meaningful beauty experiences for our customers.

• A passionate storyteller , bringing to life the performance and purpose behind every product range.

• A green heart , proud to embody and share our strong commitments to sustainability.

• An eye for excellence and detail , with experience – or affinity - from luxury retail, beauty, hospitality, or other guest-centric worlds.

What Will You Do?

• Be the education point of contact for the brand across the UK & ROI.

• Deliver all Education & Experience Induction Training for the brand across the UK & ROI.

• Devise, implement, deliver and monitor a strategy which enhances customer experience, drives sales performance and increases team engagement.

• Design, develop and deliver programs, tools and delivery methods that effectively meet the needs of the business.

• Deliver field based in-store and classroom training that educates, inspires and enable teams to deliver expert customer service experience, demonstrate our brand values and achieve KPIs.

• Provide leadership and vision to ensure the experience and educational needs of each channel are clear and embedded in the company strategy. Cascade through the channels available and embed new where needed.

• Act as a brand ambassador supporting various departments with expert advice, representing the brand at events, launches and on social channels.

• Drive new customer, retention, repurchase and increase customer satisfaction through a friction less and memorable customer experience.

• Effective day to day management of your direct reports including clear and measurable goals in place and performance reviews completed.

• Map the customer journey identifying opportunities for continuous improvement both for the customer and the team.

• Monitor and evaluate all programmes effectiveness, successes and ROI of materials and tools identifying the improvements to either content or programme.

• Ensure the continued effective communication to the field using the appropriate channels and identifying areas to improve and recommending solutions.

• Managing journey planner to reflect key training requirements of the business and delivering these

• Effective management t of a team of in-store coaches to deliver key KPIs

• Analyse and action all data relating to customer experience and engagement journey and provide key insights to the company to enhance this.

• Support the Heads of Region with specific training needs.

• Maintain all training data and keep up to date data on market, new and emerging brands, services, customer experience and new tools and methods available.

What We Offer You!*

• Discretionary Company Bonus scheme

• Contribution Pension Scheme

• Holiday Allowance – above statutory

• Flexible Bank Holidays

• Enhanced Maternity (20 weeks full pay) and Paternity leave (12 weeks full pay) after 1 year

• Hybrid working for Office based staff– 3 days in the office

• Work from Anywhere Policy – up to 4 weeks a year

• Volunteering 1 Day

• Half day leave for Birthday

• One day’s holiday for Newly Weds

• Discount Scheme

• Product allocation

• Company benefits platform

• Cycle to work scheme through Reward Gateway

• Travel Loan through Reward Gateway

• Subsidised health & wellbeing plan

• Long service awards

*Please note some eligibility criteria may apply

Our Diversity, Equity & Inclusion Engagements:

L’Occitane en Provence is an equal opportunities employer. One way we act on this is by continuously fostering a more diverse and inclusive workplace and organisational culture. We are committed to building an environment that is free from discrimination and harassment, where everyone feels respected, valued, and able to grow. We seek positive-minded individuals who embody our core behaviours — Trust, Curiosity, Excellence, Impact — and who share our commitment to sustainability.

We welcome applications from people of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability statuses, and all other dimensions of diversity.

If you believe your profile is a good match for this position, we invite you to apply even if you don’t fulfil every single listed qualification.