Head of Transformation, Shared Services

Head of Transformation, Shared Services

In this fantastic new role, you will join a growing team in a senior Transformation Leadership role, with accountability for designing and driving strategic change within Shared Services and deliver on operational outcomes.

You will be a critical strategic transformation design and delivery leader covering all disciplines across end-to end transformation, operations process excellence and sustainable innovation capabilities. You will take accountability for the relative assessment and trade-off between multi-year strategic investment vs driving strategically aligned tactical opportunities with nearer term benefits, within a defined multi-year budget

In this role, you will:

• Drive strategic initiatives and AI product ownership that are key to the success of Shared Services and Enterprise-Wide operations
• Drive change at pace, balancing the rigour of change/delivery expertise with the ability to think creatively and develop innovative approaches to slving problems across the traditional matrix.
• Provide thought leadership in terms of connectivity to the Shared Service Transformation agenda and the ongoing integration of operations into the E2E change activity for customer journeys.
• Drive an outcome focused transformation organisation that leverages the Group’s agile framework to deliver truly “World-class” change & delivery expertise, ensuring the consistent and frequent delivery of customer, colleague, control and cost benefits into the Shared Services landscape.
• Deploy available resources to an optimal mix of near- and long-term investment opportunities, pivoting dynamically as conditions and funding evolve.
• Influence other leaders within shared services to ensure aligned E2E transformation plans and effective prioritisation/sequencing of activity across the delivery spectrum, including securing allocation of others’ CTB budget in pursuit of Operations outcomes where needed

To be successful in this role you should have the following skills:

Technical:

• AI Product ownership and change design
• Designing and implementing large scale, complex global/regional change initiatives
• Operational environments knowledge
• Global Transformation
• Workforce management
• Programme Management
• Risk and oversight knowledge
• Senior Stakeholder management
• Relationship management

Behavioural Skills:

• Strategic Planner
• Working in ambiguity
• Influencer
• Open to change
• Driving outcomes independently
• Resilience
• Outcome Orientated
• Problem Solver
• Team management and coaching

Cognitive Skills:

• Divided attention
• Critical thinking
• Collaboration
• Commercial mindset

This role is based in London on a hybrid basis.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500