Credit Controller

We’re looking for a Credit Controller to join our team and help ensure our students and customers receive a first-class experience when it comes to payments and debt management.

This is perfect for someone who thrives in a busy environment, can balance accuracy with empathy, and enjoys working with both numbers and people.

Duties and responsibilities
You’ll play a key in managing tuition fee payments, debt collection, and supporting our students and departments with financial queries. Every day will be different — one moment you’ll be running payment reports, the next you’ll be meeting with a School to agree a payment plan for a student in financial difficulty.

Your main responsibilities will include:

• Managing the sales ledger and debt collection process for Schools and departments.
• Making sure all customer information is accurate in SITS and liaising with teams to fix errors.
• Ensuring debts are collected on time through reminder letters, statements, phone calls, and (if needed) external collection agencies.
• Setting up and monitoring payment plans, and processing recurring card payments.
• Meeting with students and staff to resolve payment issues fairly and in line with policy.
• Running reports from SAP to track debts and address unmatched payments.
• Supporting the registration process by ensuring tuition fee invoices are issued quickly and correctly.

What we’re looking for. We’re after someone who is as comfortable with a spreadsheet as they are with a conversation. You’ll need to be organised, approachable, and confident handling sometimes sensitive financial situations.

Skills and experience

• Experience working in a busy finance environment — ideally in education or a large organisation.
• A good understanding of SITS, SAP, and how they work together in debt collection.
• Strong numeracy and analytical skills.
• Excellent Excel skills.
• Great communication skills, both verbal and written.
• The ability to work independently and manage your own workload.
• A strong customer service approach and the confidence to deal with people at all levels.

Location
Northampton Square, WC1E 0HB