IT Operations Manager

Michael Page
City of London, Greater London

Drive continuous improvement initiatives within the IT operations team.Key Responsibilities:

  • End User Services: Oversee service providers to ensure timely delivery of IT services within agreed SLA levels.
  • Manage IT Infrastructure: Oversee the maintenance, upgrade, and management of all IT systems, including hardware, software, networks, and servers.
  • Microsoft 365: Oversee and work alongside service integrators to implement the full Microsoft stack.
  • Microsoft Azure: Lead cloud-first strategy and ensure all Microsoft Azure services are maintained and available as per business requirements.
  • Service Management: Ensure the delivery of high-quality IT services, including incident management, problem resolution, and service requests.
  • Security and Compliance: Implement and maintain security protocols to protect company data and ensure compliance with relevant regulations and standards.
  • Vendor Management: Collaborate with external vendors and service providers to negotiate contracts and ensure quality service delivery.
  • Project Management: Lead IT projects from planning to execution, ensuring completion on time, within scope, and budget.
  • Performance Monitoring: Monitor and analyse IT system performance, implementing improvements to enhance efficiency and reliability.
  • Backup and Recovery: Monitor all data backup services including all cloud workloads.
  • Governance, Audit and Compliance: Work with internal and external audit teams to ensure systems and services are compliant and maintained to the highest standards.
  • Disaster Recovery: Develop and maintain disaster recovery plans to ensure business continuity in case of system failure or emergencies.
Posted 2025-09-01

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