Managed Services Consultant - Azure, M365, Intune
Challenging beyond the customer services team to obtain the right outcomes for clients
You will collaborate closely with both the sales and Professional Services teams to execute any opportunities for continual improvement
Successfully managing and lead the service desk team, instilling a customer service culture that over delivers
Effectively managing and developing staff, engineers and subcontractors including conduct, performance, attendance, and capability
Supporting the Head of Managed Servces in establishing and maintaining an organised, structured, and well-managed working environment
Drive the service desk team and instill a customer service culture that over delivers
Oversee the prompt completion of breached SLA tickets
Track problem ticket resolution metrics against SLAs
Review all customer complaints, rectify issues, and liaise with appropriate departments to provide effective solutions
Observe service desk operation techniques to determine how effective they are and implement new techniques when old ones are ineffective.
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