Housing Repairs Co-ordinators

Housing Repairs Co-ordinators needed in Islington, £18.24ph PAYE – Reference: RQ1611309

Knowledge and understanding of current issues relating to social housing and social housing repairs.

1. To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments.
2. Experience of working in a contact centre answering high volume of calls to ensure targets are met.
3. Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care using the appropriate greeting, including name, adapting methods of communication to meet the needs of the customer and ensuring that a positive image is projected.
4. Excellent communication skills to liaise with other departments, agencies, contractors as appropriate.
5. Experience of accurately processing service requests in line with policy and to provide advice and information to customers ensuring that all service requests are processed to performance and standards, policy and procedural guidelines including statutory, complying with the Data Protection Act and the Freedom of Information Act.
6. To work pro-actively with team members to improve customer service delivery and to conduct outbound calls as required.
7. To deal with customer complaints in accordance with the Complaints procedure and to escalate cases to Team Leaders as appropriate.

This is a full time role on a temporary basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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