Senior Service Designer
6 month contract initial
3 days onsite per week: Manchester, Leeds, Sheffield or Birmingham
£700 per day (Inside IR35) Lead service design activity for complex, user-centred digital services, ensuring that services meet user needs, business objectives and government service standards. The role will drive end-to-end service design across multidisciplinary teams, helping to identify opportunities for service improvement, reduce complexity and deliver measurable outcomes for citizens and colleagues. The post holder will provide service design expertise, facilitate collaborative design activities and support strategic decision-making through evidence-based design approaches. Responsibilities
- Lead the design and improvement of complex, end-to-end services across multiple channels.
- Map journeys and service blueprints, using research and data to identify pain points and opportunities.
- Turn user, policy and operational needs into practical service improvements.
- Facilitate workshops and align stakeholders across digital, policy, programme and operational teams.
- Collaborate with multidisciplinary agile teams throughout discovery, alpha, beta and live.
- Create clear design artefacts and recommendations that support senior decision-making.
- Support service assessments and champion the Government Service Standard and Service Manual.
- Bring experience from UK government, the public sector or another highly regulated environment.
- Demonstrable experience leading service design on complex digital transformation programmes.
- Ability to design and improve end-to-end services spanning multiple teams, systems and channels.
- Advanced knowledge of service mapping, blueprinting and systems thinking.
- Strong understanding of user-centred design principles and practices.
- Ability to synthesise user research findings into actionable service improvements.
- Experience balancing user, organisational and policy needs.
- Experience working within agile, multidisciplinary delivery teams.
- Understanding of modern digital delivery methods and government service design practices.
- Ability to prioritise work and adapt to changing requirements.
Recommended Jobs
Corporate Associate
An opportunity has arisen for a Corporate Associate to join the London office of an international law firm with a strong reputation in the energy, infrastructure and transport sectors. Clients ran…
Agentic Capability Engineer
Agentic Capability Engineer (FTC) Borough, South London (SE1 1EP) - Hybrid Worldwide Events Group Worldwide Events Group, founded in 2004, is a recognised leader in global MICE and luxury trave…
Associate Director Health and Safety Consultant - CDM
Our Opportunity Here at Pick Everard, we are passionate about creating a prosperous and sustainable future, taking a fresh perspective on the built environment. Our core values of professionalism,…
Senior Design Manager
Senior Design Manager – Main Contractor Location: London – Site Based Salary: £85,000 – £95,000 + Package Sector: Commercial / Retail / CAT B Fit Out Project Value: £75 Million Contract…
Full-Time Veterinarian Vacancies
JOB OVERVIEW Job Title: Veterinarian – Falconwood Location: Falconwood Employment Type: Full-Time Salary: £45000 – £75000 per year depending on experience. About the Role We …
Flexible Childcare Assistants
Become a flexible Childcare Early Years Assistant Role: Bank staff flexible working Locations: W5, W4, W3, TW8, TW7 Hours: Flexible Salary: £13 P/H Qualification: None Why join the our flexible bank o…
SHIFT MANAGER - LONDON BRIDGE
Shift Manager - London Bridge What we offer You: ~£13.50 - 18.50 per hour OTE (including service charge - our data says you can earn between £1 to £5 per hour on top of your pay) ~ Service cha…
SEN Administrator
Aspris Education and Children’s Services is a leading company in the UK offering independent behavioural care for commissioners across the UK. With over 100 high quality schools, colleges and homes w…
Mobile Maintenance Technician
Mobile Maintenance Technician £30-£32,000 per annum London /Home Counties and up to Midlands (Field-based) | Full-time | Monday to Friday, 40 hrs per week Head Office location: Uxbridge Are …
Nanny-Housekeeper in Sloane Square, Job ID J22CBD
A lovely family located in Sloane Square is seeking a live-in nanny-housekeeper to provide sole care for their baby and assist them in daily upkeep of their home. The family is looking for someone nu…