Compliance Manager - Associate Director - Hybrid

Purpose of the Role

Based in either London or Manchester, the Compliance Manager is responsible for maintaining and continuously improving the governance framework that supports the Service Partner Management team. The role provides oversight of the whole Service Partner Function including supplier compliance, procurement controls, supplier relationship management and the end to end P2P process.

Key Responsibilities

Policies and Procedures:

• Develop, implement, and maintain the Service Partner policies, procedures and system business rules.

• Monitor adherence to Service Partner policies and procedures across the Service Partner Team and Property Management Division.

• Maintain oversight of compliance controls covering supplier verification and onboarding, property transitions, procurement, supplier relationship management and invoice processes.

• Identify non-conformance, control weaknesses, and process failures and drive corrective actions and escalate significant compliance risks and breaches where appropriate

• Work with colleagues within the Safety+ Team, UK Engineering Team and Financial Compliance to ensure all compliance requirements are identified.

Reporting

• Develop, implement and maintain a management reporting pack to provide visibility of team performance, service partner onboarding activity, compliance, policy breaches, risks and non-conformance trends.

• Review reports, analyse trends, identify root causes and drive continuous process improvements.

Audits

• Coordinate internal, external, client, and regulatory audits.

• Act as the primary contact for requests for information relating to client audits.

• Track audit actions and ensure remediation plans are completed.

Service Partner Risk Register

• Manage the Risk Register for the Service Partner team ensuring risks are identified and processes are implemented to mitigate the risk.

Investigations and Risk Management

• Ensure thorough investigations are undertaken where appropriate in the event of any compliance and governance failings and ensure that all necessary remedial action is taken to prevent recurrence.

The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and as the strategy is implemented and evolves.

Skills, Knowledge and Experience

Essential

• Extensive experience: At least 5 years of experience in compliance management with demonstrated progression in roles of increasing responsibility.

• Strategic Thinking: Strong strategic mindset with the ability to develop and execute strategies aligned with Savills corporate values.

• Analytical Skills: Strong analytical and problem-solving abilities, with the capability to analyse data reports, identify trends, and make data-driven decisions.

• Communication Skills: Exceptional verbal and written communication skills, including the ability to effectively communicate complex concepts to internal and external stakeholders at all levels.

• Relationship Building: Excellent interpersonal skills with the ability to build and maintain strong relationships with internal and external stakeholders. Having the courage and skills to initiate constructive professional dialogue.

• Project Management: Proven ability to manage multiple projects simultaneously, set priorities, and meet deadlines.

• Continuous Improvement: Demonstrated commitment to driving continuous improvement, innovation, and operational excellence within the department. Innovative mindset, bringing new ideas and creative approaches.

• Technology Proficiency: Proficient in procurement software and tools, as well as Microsoft Office Suite (Excel, PowerPoint, Word) and data analysis techniques.

Desirable

• Knowledge of property management sector

Working Hours - Full time – 9am – 5.30pm

This is a hybrid role, based in either London or Manchester

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