General Manager

Job Description

Step into a leadership role as General Manager, working with a premium beauty brand in the heart of Kensington, London.

The Role

As General Manager, you will take full ownership of business performance across clinic, ecommerce and distribution channels. This is a high impact leadership role for someone who enjoys shaping strategy while remaining hands-on in the day to day running of a dynamic, growing business.

Working closely with the Directors, you will drive commercial growth, strengthen operations and lead a high performing team, ensuring every touchpoint reflects a premium customer experience.

Key responsibilities include:

• Owning and delivering the overall business strategy across clinic, ecommerce and distribution channels
• Setting and achieving ambitious sales, margin and profitability targets
• Using data, market insight and performance metrics to guide strong commercial decisions
• Ensuring exceptional client experience and clinical excellence within the clinic and retail environment
• Driving utilisation, productivity and operational efficiency across the business
• Maintaining compliance with UK regulations and industry best practice
• Overseeing ecommerce performance including conversion, average order value, retention and fulfilment
• Managing digital marketing, user experience, stock flow and operational execution online
• Leading B2B distribution including supply chain, stock planning, logistics and partner relationships
• Improving forecasting, inventory management and delivery performance
• Creating a seamless brand and customer journey across all channels
• Taking full P&L ownership including budgeting, forecasting and financial modelling
• Driving margin optimisation, cost control and overall performance improvement
• Delivering clear reporting and insights to the Board
• Building, inspiring and developing a high performing management team
• Creating a culture of accountability, clarity and excellence
• Leading recruitment, retention and ongoing talent development
• Protecting and elevating the brand while championing exceptional customer experience

Sound like you?

You’re a commercially sharp and operationally confident leader who thrives in fast paced, multi channel environments. With significant senior leadership and D2C experience, you know how to turn strategy into results.

You bring strong financial instincts, a proven track record of managing P&L and delivering growth. You have the ability to lead experienced teams with clarity and confidence. Experience within beauty, wellness, luxury retail or premium consumer brands will help you quickly understand the pace, expectations and brand sensitivity required.

Above all, you’re a decisive and solutions focused professional who enjoys building structure, driving performance and leading teams to achieve ambitious goals.