Rough Sleeper Outreach Team Manager (PO2)

Job Category : Housing

Location : Civic Centre, Enfield Council

Hours Per Week : 35.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:30

Salary: £25.06
Management experience and an awareness of rough sleeping is essential.

Join Us in Ending Homelessness in Enfield

We are transforming our homelessness service to improve prevention, reduce temporary accommodation, and end street homelessness. Our new Housing Advisory Service is committed to delivering sustainable housing outcomes for Enfield residents through innovative services, including data-driven early intervention, community outreach, specialist practice teams, and a street homelessness service.

We are seeking proactive, outcome-focused individuals to join our Street Homelessness Service. Our ambitious goal: to end rough sleeping in Enfield.

Outreach Team Manager

An exciting opportunity has arisen to join the London Borough of Enfield Street Homeless Team as an Outreach Team Manager.

Key Responsibilities:

• Support officers in reducing rough sleeping in Enfield.

• Engage with individuals who are homeless, with complex needs, and are street homeless or at risk of becoming street homeless.

• Collaborate with internal and external agencies to provide comprehensive support.

Ideal Candidate:

• Passionate about working with people, with a “can do” attitude.

• Committed, resilient, empathetic, and skilled in working with and reporting data.

• Experienced in managing a small team.

Join us in making a difference. Apply today and be part of our mission to end homelessness in Enfield.

Please be advised it is a Rough Sleeper Outreach Manager that Enfield are looking for and experience in previously managing an outreach team would be beneficial.

1. Experience of taking a lead in developing street or community outreach services. Also to supervise and motivate a staff team and to support and coach skilled outreach practitioners and volunteers

2. Experience of delivering and administering an assertive case management approach, and motivating complex and diverse client groups to engage with support.

3. Ability to broker relationships with services and develop pathways to enable clients to make and sustain positive change.

4. Ability to work as part of a management team and to initiate and maintain effective working relationships with colleagues, clients, the community, the police and other external agencies.

5. Knowledge of the services and legislative environment regarding housing, health, work and immigration as it relates to homeless people.

6. Ability to record and report work to a good standard, using IT systems as well as written records.

Desirable

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A Full UK or equivalent driving license is required for this post.

Behaviours

Appropriate behaviours are key to the delivery of our vision for Enfield.

We want staff who will work collaboratively, flexibly and constructively, and exhibit this ethos in all their dealings with residents, colleagues and partners. Our leaders will be exemplars of the following behaviours and encourage them in staff at all levels;

Take Responsibility

We want staff who are willing to make decisions and be accountable for them. Staff should have a positive can-do attitude where they see problems as challenges which can be overcome. They should accept responsibility for service delivery, be clear about their service offer and deliver what they promise.

Open, Honest and Respectful

We want staff who are comfortable and confident to acknowledge the difficulties and the barriers they face. They should also be able to constructively challenge the way things are done where there is evidence that it impedes service delivery. Challenge should be conducted in a professional, courteous manner with the aim of reaching a mutually agreeable resolution.

Listen and Learn

We want staff who are prepared to actively listen and reflect on customer concerns with a view to understanding the customer’s point of view. Staff should be able to receive constructive criticism and be prepared to adapt the way they operate and deliver services where appropriate.

Work Together to find solutions

We want staff who can work collaboratively with other departments and partners, freely sharing their knowledge and skills to identify solutions to address customer concerns.

Candidates: Please ensure you address these behaviours in your responses to the essential (and desirable if applicable) criteria above.

Competencies:

Candidates: Please ensure you address these competencies in your responses to the essential (and desirable if applicable) criteria above.

1. Customer focus

2. Deliver service performance

3. Focus on continuous improvement

4. Political awareness and context

Qualifications & Professional registration criteria

Candidates: Please ensure you address these qualifications in your responses to the essential (and desirable if applicable) criteria, you will be expected to meet these requirements of the role and they will be explored with you at interview.

1. High level of education or equivalent demonstratable experience

2. Evidence of Continuous Professional Development

Special requirements

Candidates: Please note you will be expected to meet these requirements of the role and they will be explored with you at interview.

1. Ability to positively contribute to the transformation of large organisations, services and teams